DISCOVER THE FUTURE OF CUSTOMER SUPPORT
26%
Only 26% are very satisfied with current customer service across all industries.
AI-Driven Service is an Untapped Advantage
Find out how AI agents post 10% higher CSAT scores.
8%
Only 8% find customer service chatbots and virtual assistants helpful.
71%
Most struggle to complete customer service tasks without human intervention.
Consumers Welcome AI in Customer Service
AI is reaching mass adoption — 3 out of 4 respondents report using generative AI tools.
As AI adoption grows, appetites for AI-enabled customer service is increasing.
Better Experiences
Interactions with customer service virtual assistants are improving.
Higher Expectations
Consumers expect virtual assistants to surpass humans.
Overall, consumers feel excited and optimistic about AI’s impact on their future lives.
Positive Outlook
AI Agents Positively Influence Buying Decisions
Revolutionize Customer Service With Amelia
SoundHound AI’s complete AI agent platform, Amelia, is rewriting the narrative for AI in customer service.
Upon seeing Amelia AI Agents in action, respondents noticed a marked improvement over past virtual assistant or chatbot interactions.
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Don’t Miss Out on the Latest in Customer Service Trends
Highlights From the Research
We recently conducted an in-depth market study on the current state of customer service and consumer AI-readiness.
Today's service still leaves customers frustrated, impacting business costs and performance.
AI agents in customer service now match human support in effectiveness.
Top box customer satisfaction doubles with customer service from an AI agent.
Today’s customer service operations are debilitated by low satisfaction scores, under-performing chatbots, and a continued reliance on human representatives.
The advanced capabilities of AI agents have shifted consumer sentiment towards automated customer service.
In fact, 71% of consumers say they would prefer to buy from companies using AI agents over those that don't.
Customer Service for Every Industry
Explore the findings from our recent study.
At SoundHound, we aspire to make voice the world's interface. As the leading innovator of conversational technologies, we’re trusted by top brands around the globe.
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