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Frost & Sullivan Names SoundHound AI a Leader for Enterprise Conversational AI in Healthcare 2024
AI AGENTS FOR TRAVEL & HOSPITALITY
With voice-first AI agents helping your guests through every step of their travel journeys, they’ll spend less time coordinating and more time experiencing.
EXPLORE SOLUTIONS
Regardless of whether guests travel for work or pleasure, their experience with your brand should be enjoyable. Amelia AI agents create delightful experiences by:
EXPLORE SOLUTIONS
Hotels and airlines face labor shortages, placing a lot of strain on existing employees. Ease the burden by deploying an Amelia AI agent that can:
WHY SOUNDHOUND AI’S AMELIA?
The Amelia Platform has years of experience in hospitality and airline environments, and is purpose-built to evolve with industry changes and advancements in technology.
The travel and hospitality industry is no stranger to exploring new horizons. Discover the Amelia Platform’s cutting-edge innovations that will help you transform guest and employee experiences.
Our autonomous AI agents understand, reason, and act to answer questions and take action on behalf of users, on any channel — chat, voice, kiosk, and more.
The Amelia Platform is underpinned by our proprietary Agentic+ framework, allowing the platform to toggle between various AI agents to solve multi-step tasks.
We offer the only AI agent platform embedded with proprietary voice recognition, delivering advanced voice interactions at scale.
Enabled by GenAI, build new travel and hospitality AI agents using prompting and natural language, instead of time-consuming manual design.
AI AGENT CASE STUDY
Conversations handled by an Amelia AI agent for a major resort
Traveler requests automated per month for a global airline
Monthly guest checkouts automated at a premier resort
Amelia AI agents don’t just answer — they act. Use our extensive library of business-ready AI agent functions or create your own functions to fully automate resolutions for your guests and employees.
Empower AI agents with your enterprise knowledge. Easily upload documents, instructions, and website links to provide information for your AI agent to use in conversation with guests and employees.
Amelia AI agents connect with your vital enterprise systems. This enables AI agents to send and receive data from systems and make changes to automate tasks on behalf of users.
Travel and hospitality brands serve a global customer base. Amelia AI agents speak 100+ languages and seamlessly switch between languages, so you can provide every guest with exceptional service.
If calls or chats need to be escalated to a human representative, Amelia AI agents immediately transfer the conversation and stay on the line to provide the human with real-time assistance in the background.
Amelia AI agents help guests find flights, book tickets, and coordinate taxi rides to and from the airport, all within a single interaction.
Guests can explore hotel options, reserve a hotel room, book activities for their stay, and more, with the help of Amelia AI agents.
From flight check-in and tracking, to room service and check out, Amelia AI agents help guests complete tasks, and they provide recommendations and alerts.
Amelia AI agents take the headache out of paying for travel expenses by providing payment reminders and updates, automating bill payments, and more.
“With our partnership with Amelia, Aerobot will also tailor interactions to each customer, providing relevant information and recommendations based on their preferences and previous interactions.”
Elias Tapia
Aeromexico
“Amelia expands our capacity to serve guests’ standard stay needs so that our employees can focus on the one-on-one personalized customer experience with the dedicated, instant attention our guests require.”
Namratha Nandagopal
Resorts World Las Vegas
Protecting your data and your guests’ information is a top priority, supported by our compliance with privacy and security standards.
Our team is dedicated to delivering measurable results for your hospitality or airline company. From pre-sales through long-term planning, we’ll work with you to maximize the value of our platform and help you achieve your business goals.
As your trusted AI partner, our process includes:
We start by listening to you and understanding the challenges you face, and your priorities for enhancing guest experience, operational efficiency, and revenue optimization. We’ll collaborate to identify where we can provide the most impact.
We will provide tailored demonstrations and insight into technical requirements, giving your team complete clarity on how our platform works.
We will work with you to evaluate how our platform supports your goals — whether it’s delighting guests, optimizing booking processes, or boosting operational efficiency.
Regardless of whether you’re starting with a specific property or region, or scaling across your entire network, our experts will help you map out the ideal deployment strategy, including key use cases and integrations.
Talk to an Expert
Tell us a little about your organization and what you are looking for. We’ll be in touch.