Last Updated: November 2023
SoundHound, Inc. and its affiliates (“SoundHound,” “we,” “us,” or “our”), are committed to protecting your privacy. It is our mission to empower products across the globe with technologies that provide better user experiences, such as through our platforms that provide advanced voice and conversational intelligence. We want you to have confidence in our products and services and to know that any information we process from or about you or your devices is adequately protected.
This Policy describes how we collect, use, disclose, and otherwise process information from or about you or your devices when you use the following (collectively, the “Services”):
We may collect information from or about you or your devices from various sources described below.
If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it. Where applicable, we indicate whether and why you must provide us with your information, as well as the consequences of failing to do so.
Information Provided by You
Information Obtained from Your Interactions with our Services
How We Use Your Information
We use information from or about you or your devices for the following purposes:
How We Share Your Information
We do not share or otherwise disclose information we collect from or about you, except as described below or otherwise disclosed to you at the time of the collection.
We may share the information we collect from or about you with:
Please note that for our midomi website at www.midomi.com, any member profile information, media, music, audio recording, image, comment, or any other content posted onto midomi prior to May 2020 was publicly available and may have been collected and used by others. SoundHound has deleted this data from its databases, except for certain audio recordings. Associated email addresses are retained for the purpose of fulfilling privacy requests.
Individuals Located in the EU
Residents in the European Union are entitled to certain rights with respect to personal information that we hold about them under the General Data Protection Regulation (GDPR).
We may also rely on various legal grounds to collect, use, and otherwise process your information, including when:
Your Rights and Choices
You may limit some of the information we collect as follows:
If you choose not to provide us with information we collect, some features of the Services may not work as intended without access to these sorts of information. For example, navigation features in our Apps need access to your location to work properly and responses to voice queries that involve contacts’ information will not work as well without knowing the spelling of your contacts.
In some countries, and in particular if you are located in the EU, you may have the right to:
Those rights may be limited in some circumstances by local law requirements. You may exercise your rights by contacting us as specified below. We may first need to request additional information from you to confirm your identity. We will respond to any complaints as soon as possible and within thirty (30) days of verifying your identity.
If you reside in an applicable jurisdiction and would like to exercise your rights in relation to information from or about you, you may contact us at [email protected].
In your request, please make clear which information your request relates to and provide your name, address, email address, and telephone number so that we can attempt to find your information and contact you regarding your request. We may also need to verify your identity before implementing your request.
Please note that we may need to retain certain information for recordkeeping or legal compliance purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
We may transfer information from or about you or your devices to countries other than the country where you are located (including the United States), which may not have the same data protection laws as your jurisdiction. For more information regarding our compliance with the Data Privacy Framework to authorize data transfers from the EU, UK, and Switzerland, please review the section Data Privacy Framework below. In addition, we enter into Standard Contractual Clauses issued by the European Commission with our business partners where appropriate.
Additional Privacy Rights & Disclosures for Certain U.S. Residents
Several jurisdictions in the United States grant state residents certain rights and disclosures. We provide the following information to further help you understand your potential privacy rights. If you reside in an applicable jurisdiction and would like to exercise your rights in relation to information from or about you, you may contact us at [email protected].
Request for Information and Deletion. Residents of certain U.S. states have the right to know whether we are processing your personal information, and in some instances, you have the right to request, up to twice in a 12-month period, that we disclose to you the categories listed below for the preceding 12 months. In responding to this right, we may provide to you:
In addition, you may have the right to request we delete your personal information. If you do not register for an account with our Apps and choose to delete our Apps from your device, SoundHound may be unable to locate or delete any data associated with the deleted application.
Request for Correction. Residents of certain U.S. states have the right to request the correction or rectification of inaccurate information in the resident’s personal information.
Request for Portable Data. Residents of certain U.S. states have the right to receive, in certain circumstances, a portable format of their personal information that allows the information to be transmitted to another entity.
In addition, residents of certain U.S. states may opt out by broadcasting an opt-out preference signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use the browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
Limiting the Use of Sensitive Personal Information. Residents of California have the right to direct us to use or disclose sensitive personal information only for providing goods or services, or as otherwise minimally permitted under applicable law. However, we do not use or disclose sensitive personal information for any purpose other than providing our goods and services to you, or as otherwise minimally permitted under applicable law.
Automated Processing & Profiling. Residents of certain U.S. states have the right to opt out of the processing of personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.
Right to Equal Service & Price. Residents of certain U.S. states have the right to receive equal service and price, even if you exercise a privacy right.
Verification Process for Exercising Rights. To protect your privacy, we verify privacy rights requests to ensure that only you (or your authorized agent) can exercise rights pertaining to your personal information. As part of our verification process, we may request you to submit additional information.
If you are an authorized agent wishing to exercise rights on behalf of a state resident, please contact us using the information above and provide us with a copy of the consumer’s written authorization designating you as their agent. We may need to verify your identity and place of residence before completing the rights request.
Appeal Process. If we do not decide to act in response to your request to exercise a right, we will provide a timely response detailing the reasons for not taking action and, depending on your jurisdiction, any rights you may have to appeal our decision.
Third Party Marketing. California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. SoundHound does not share your personal information with third parties for the third parties’ direct marketing purposes.
With respect to personal data received or transferred pursuant to the DPF, SoundHound is subject to the investigatory and regulatory enforcement powers of the U.S. Federal Trade Commission.
Pursuant to the DPF Principles, EU, United Kingdom, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the DPF, should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.
We will provide an individual opt-out or opt-in choice before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected].
In compliance with the DPF Principles, SoundHound commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. European Union, UK, and Swiss individuals with DPF inquiries or complaints should first contact SoundHound by email at [email protected].
SoundHound has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, JAMS DPF Dispute Resolution, which is a dispute resolution provider based in the US. Please visit https://www.jamsadr.com/eu-us-data-privacy-framework to file a claim. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See DPF Annex 1 at https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2
Security and Data Retention
SoundHound maintains an information security program designed to safeguard the systems that collect, process, and store the information we collect from or about you or your devices, including against threats of compromise, theft, or destruction. Unfortunately, no information storage system can be guaranteed to be 100% secure, and we cannot ensure or warrant against all forms of attack or compromise caused by unintentional errors, omissions, or malicious actors.
By using our Services, you expressly consent to the storage of the information we collect, including your registration information, location information, and recordings of your voice, in a form associated with your Application generated identifier. SoundHound does not require a user to enter a phone number, mobile ID, or email address to use our Apps.
Children 13 and Under
Unfortunately, our Sites and Apps are not meant for children under age 13. By using the Sites or Apps, you represent that you are 13 years of age or older. If you are under 13, do not use the Sites or Apps or send any information about yourself to us.
We do not knowingly request or collect personal information from anyone under the age of 13 without requiring parental consent on our Sites or Apps where we act as the controller. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at [email protected]. We will delete such information within a reasonable period of time.
Third Party Apps and Links to Third Party Websites
To understand how other sites, services, applications, and online stores handle your information, please refer to their respective privacy policies.
Changes to this Policy
SoundHound, Inc. is responsible for processing your information. If you have any questions, comments, or concerns about our processing activities, please email us at [email protected].