Give every guest concierge service with voice-native, conversational AI agents for hospitality to elevate all of life's most memorable moments.
24/7 guest support
With omnichannel access for on-demand answers.
Multilingual agents
Connect with guests from around the world.
From bookings to check-out, OASYS can understand and resolve every guest request — streamling your operations while delighting customers with instant replies.
Our STT understands guests through airport noise, accents, and interruptions
Approve tough conversations with staff members through Human Assisted Resolution (HAR)
Offer multilingual, hands-free support for guests on the go
Provide experiences guests and travelers want to engage with.
Easier travel bookings
With OASYS, guests can easily find flights, book tickets, and coordinate airport rides in one interaction.
Search and compare flights based on preferences
Book tickets and hotels in a single conversation
Coordinate rides to and from the airport automatically
Personalized journeys
From booking to check-out, OASYS keeps guests moving with immediate service and personalized recommendations for upgrades and activities.
Manage flight check-in, tracking, and delay alerts
Coordinate room service requests and answer hotel-specific questions
Find, recommend, and reserve activities that align with a guest's preferences
Effortless billing
OASYS simplifies payments by sending due date reminders and tracking expenses, even across multi-currency payments.
Track planned and surprise expenses at every travel stage
Send reminders ahead of payment due dates
Handle multi-currency payments securely
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Ensures agents understand every guest — even through airport noise, accents, and background chatter — powered by Polaris, our industry-leading STT and real-time response LLM.
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Scale innovation without risky platform changes. Whether you build on OASYS or integrate with your PMS, GDS, and payment systems, you're in control.
Your AI concierge is fully aligned to your brand. From custom greetings to brand personality, we provide the tools to customize your agent exactly how you want.
“Being able to take care of those easy requests through our digital concierge opens up our ability to be able to take care of our guests who truly have the most complicated situations that need a person to take care of. And I think that's what's really important for luxury properties who might be a little nervous about implementing AI into their businesses.”
OASYS handles high-frequency guest interactions such as bookings and reservations, changes and cancellations, check-in questions, and common FAQs, across voice and digital channels.
Yes. Agents handle reservation flows conversationally, including making a booking and updating or rescheduling an existing one.
SoundHound's voice AI supports a wide range of languages and can switch languages on the fly, so international guests are served in their preferred language.
Yes. OASYS connects to your booking and property systems through pre-built connectors, APIs, and support for the Model Context Protocol (MCP) so agents can act on live availability and reservations.
Yes. OASYS increases containment and concurrency, so it keeps serving guests reliably even when demand spikes around peak travel.
Human Assisted Resolution or traditional escalation hands off to a team member when a request needs a human, carrying context into the handoff.
Yes. Agents deploy across phone, chat, app, and physical channels such as kiosks, all from one platform.
Experience SoundHound
Speak with our sales team to learn how OASYS improves customer and employee interactions across every industry.
Tailored discussion of your needs and goals
Overview of how platform features enable safe, scalable outcomes
A clear vision of how OASYS can drive outcomes for your team