Add AI agents that answer from your policies and close routine requests on the spot, cutting admin time and raising eNPS without new headcount.
Repeat questions
The same policy and benefits questions arrive every week, and each one pulls a specialist off work only they can do.
Scaling demand
Employee requests keep rising, and matching them with people is neither fast enough nor affordable.
Buried information
The answer is usually in a handbook or a portal somewhere, but employees can't find it, so they ask a person instead.
OASYS grounds every answer in your own HR policy and carries routine requests through to completion, in chat or by voice.
AI agents don't stop at explaining the PTO policy. They submit the request, start the form, and update the record, so nothing lands back in the queue.
Our AI agents are built on industry-leading voice AI to handle accents, background noise, and customers who interrupt, with smooth language switching mid-call.
Chat and voice, around the clock, so a new hire on their first week and a night shift employee asking about a payslip get the same answer.
Pre-built integration with ServiceNow and Workday. Agents complement the HRIS you already run rather than replacing it.
OASYS resolves everyday requests, from any employee channel.
Policies & benefits
Balances & payslips
Time-off requests
Form completion
Personal updates
Open enrollment
New hire onboarding
“SoundHound was meant for us as a pure innovation play to allow for offsetting of labor and to introduce a new level of sophistication with our customer service model. SoundHound turned out to be a huge benefit to us because of the 24/7 nature of availability.”
Agents operate inside your policy, on systems you control to protect employee information.
Built-in PII detection identifies sensitive employee information as it surfaces and handles it according to your policy.
Every answer respects who is asking. An employee sees their own record and nothing beyond it.
Choose to keep sensitive HR data off public models with an internal LLM, so answers come from closed systems.
Anything that needs judgment or discretion goes to the right specialist with the context already gathered.
Agentic analytics show what agents resolved and where employees got stuck, so you can see what to fix next.
OASYS is built for the front-line of your business.
Resolve the calls that fail with IVRs and chatbots, from bill disputes to locked accounts, without putting customers in a queue.
Branded agents sit inside your product, carry context between channels, and finish tasks for customers so they never have to browse and click.
Reach customers before they reach you. Reminders, confirmations, and status updates delivered with real conversations in the moment of need.
Voice agents that take every order, through engine noise and crosstalk, and suggest the add-ons your crew misses when the line backs up.
Give frontline staff hands-free answers and next best actions in the moment, grounded in your own trainings, procedures, and live data.
OASYS gives employees true self-service for the questions that clog HR queues, such as policy look-ups, benefits and payroll questions, and routine administrative requests. It indexes your internal data to give instant, accurate answers instead of making employees wait.
OASYS can keep sensitive information off public models (depending on your setup and preferences) and applies rule-based guardrails, role-based governance, and human oversight to every interaction, so employees get fast answers without exposing private data.
Yes. OASYS is built to snap into the systems you already run, with pre-built connectors, APIs, and support for the Model Context Protocol (MCP) for platforms such as ServiceNow and Workday, so requests are resolved inside your existing workflows.
Yes. Agents deploy across voice, chat, SMS, and in-app from one platform, and can carry context across channels within a single conversation, so employees get help wherever they already work.
Human Assisted Resolution or traditional escalation routes the request to the right person when needed, passing along full context so the employee is helped the first time.
Yes. Answers are grounded in your indexed internal knowledge, and our guardrails work alongside other configurable safeguards in the platform to keep responses on-policy, which is how OASYS reduces the hallucinations associated with open LLMs.
OASYS is designed for fast time-to-value and our experts co-build with you, so agents can typically be deployed in weeks rather than months.
Experience SoundHound
Learn how OASYS AI agents handle your conversations in the real world.
Experience AI agents built around your actual use cases
See how we balance flexibility and reliability
Explore how we deliver outcomes that matter to you
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