Autonomics is the next evolution of AI Ops, applying your own procedures to resolve tickets and remediate alerts without human intervention. Your engineers stop firefighting and start building.
Recurring tickets
Between 40% and 60% of all tickets are recurring issues. Your team resolves them, then resolves them again next week.
Alerts follow damage
Monitoring tells you something broke. By the time an engineer picks it up, users are already filing tickets.
Wasted expertise
The people you hired to modernize your stack spend their days on restarts, resets, and password-grade requests.
Most AI Ops tools recommend an action and wait. Autonomics executes fixes itself, within the guidelines you set.
AI-driven orchestration of automations across your IT environment, running without human intervention.
The AI engine identifies and resolves issues before they surface, cutting outage and incident rates rather than reporting on them.
Resolve the majority of P3 to P5 issues directly, so staff move to higher-priority work.
Autonomics generates and optimizes your knowledge base as it operates, keeping documentation current across the IT organization with minimal manual effort.
A growing library of pre-built integrations, plus a robust API and webhooks, connects Autonomics to your IT and business systems.
Standard tickets resolve on their own, and complex issues arrive with the work already started.
Incident resolution
Problem tickets
Request fulfillment
Change requests
Alert remediation
Restarts and resets
Configuration fixes
Noise reduction
Knowledge base
Complex tickets
Tickets resolve in minutes instead of queueing for an available engineer, and fewer incidents reach users at all.
Automations run against your own SOPs, so IT processes execute the same way every time without anyone routing them.
Basic tickets close without a human. Complex ones reach your team with the diagnostic work already done.
Autonomics connects to the ITSM and monitoring tools you've already bought and makes them act, rather than adding another system to run.
The hours your team spends on repetitive tickets come back to them for the projects on your roadmap.
Our AI agents work across your business, not just your stack.
Resolve password resets, VPN issues, and access requests end to end through voice or chat, in seconds rather than in the backlog.
Answer policy and benefits questions and complete routine requests instantly, grounded in your own policies and kept off public models.
Resolve the calls that fail with IVRs and chatbots, from bill disputes to locked accounts, without putting customers in a queue.
Give frontline staff hands-free answers and next best actions in the moment, grounded in your own trainings, procedures, and live data.
Autonomics brings automation that can autonomously resolve incident, problem, and request tickets, taking on the Tier-1 and Tier-2 work (such as password resets and VPN issues) that ties up service desks.
OASYS provides the conversational interface employees interact with, while Autonomics provides the back-end automation that diagnoses and resolves tickets, giving you always-on IT agents deeply integrated with your systems.
Automation runs within Agentic+ guardrails and role-based governance, with human oversight available, so autonomous actions stay within approved boundaries.
Autonomics is designed to clear routine tickets in seconds and prove measurable backlog reduction quickly, with many teams targeting clear ROI within about 90 days.
Yes. Alongside pre-built integrations and a robust API, Autonomics supports webhooks for events and metrics to drive event-based automation.
Yes. Autonomics is built to scale across large ticket volumes, automating them so staff can focus on higher-tier work.
Experience SoundHound
Learn how Autonomics creates IT value in the real world.
Walk through your current ticket volume and automation opportunity
See how Autonomics fits alongside your ITSM and monitoring
Review the guardrails and approval model
Discuss deployment options and what implementation looks like