Resolve more customer calls, faster, with AI agents for telecommunications. OASYS lets customers speed past wait times and independently handle their most pressing needs — all with conversations that feel effortless in real life moments.
6.5 million
Calls handled per month for a major telecom company.
LLM agnostic
Use a public model, private model, or a mix.
OASYS is pre-trained on telecom vernacular and fine-tuned to your business, so it understands customers the first time — regardless of accent, dialect, or how they phrase the problem.
Automate routine tasks like billing questions, plan changes, and device orders
Assist in-store sales teams with product recommendations based on ambient listening
Keep every conversation in compliance with regulatory-aligned security standards
OASYS acts as a first line of defense for your customer interactions, providing consistent, on-demand answers to urgent needs in real life moments with high accuracy.
Catch service issues before they escalate
Proactive customer communication leads to higher satisfaction rates and fewer service center calls. OASYS reaches out first to resolve common problems before they escalate.
Alert customers to outages in their area with an estimated resolution time
Flag approaching data limits and offer an upgrade
Resolve overage charges, service issues, and disputes autonomously
Resolve billing in a single conversation
Unlike a standard IVR or chatbot, OASYS uses Complex Query Handling to answer multi-part billing questions.
Retrieve bill details and cross-reference plan information
Process a payment or initiate a dispute in the same conversation
Seamlessly transfer conversations to a service rep in the rare instance that oversight is needed
Earn revenue with routine interactions
Turn everyday service calls into contextually relevant opportunities to upsell — driving both ARPU growth and customer satisfaction.
Integrate with your CRM or use ambient in-store listening to identify personalized cross-sell opportunities
Present relevant offers naturally within the conversation
Confirm details and process purchases on the spot
Deploy OASYS as an ambient agent for your store floor. While associates talk with customers, the AI agent follows along to send information and suggestions right to their headset or tablet.
Recommends from your existing knowledge base
Speech recognition keeps up with real store conditions
Associates get answers without needing to search
Runs on the hardware your team already uses in-store
By automating a broad range of interactions with high containment, OASYS deflects routine calls from human agents, reducing average handle times and contact center costs while keeping customers served 24/7.
Yes. Agents can guide subscribers through common troubleshooting steps conversationally and take action in your systems, escalating to a human through Human Assisted Resolution when needed.
Yes. OASYS connects to your billing, operational, and CRM systems through pre-built connectors, APIs, and support for the Model Context Protocol (MCP) so a single conversation can retrieve details and complete actions.
Yes. Agents can proactively surface relevant plan or device offers based on real-time intent, supporting cross-sell and upsell in the moment.
Yes. Agents orchestrate multi-step processes like activations and porting using rule-based workflows for the sensitive steps, all within one conversation.
SoundHound's voice AI is multilingual, can switch languages on the fly, and is engineered to recognize telecom vernacular and a wide range of accents and dialects.
Experience SoundHound
Speak with our sales team to learn how OASYS improves customer and employee interactions across every industry.
Tailored discussion of your needs and goals
Overview of how platform features enable safe, scalable outcomes
A clear vision of how OASYS can drive outcomes for your team