Trust center

Reliable AI agents you can trust

Certification & Compliance

We design for reliability first

99.95%

Target uptime

SLA 

Built for you

10-20k

Simultaneous conversations

10B+

Annual AI interactions

Architected for enterprise

Architecture safeguards
Architecture safeguards

Deterministic-first workflows for regulated tasks, agentic orchestration with bounded autonomy, and grounding on authoritative enterprise data.

Quality controls
Quality controls

Multi-layer validation, confidence-scored fallbacks, and response verification pipelines that prevent unsupported output.

Privacy & governance
Privacy & governance

Council-level oversight, least-privilege access, data minimization by design, and transparent decision logs.

Ready for the strictest security standards
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Security & compliance

SOC 2 / ISO, GDPR alignment, DPAs, SLAs, data residency

Model performance

Benchmark on real workloads: accuracy, hallucinations, latency, scale

Operational readiness

Uptime, incident response, versioning, rollback, roadmap stability

Safety & governance

Guardrails, filtering, logging, policy-aligned controls

Integration & portability

Clean APIs, SDKs, model swap-ability, low lock-in

Cost & viability

Predictable pricing, usage controls, enterprise references

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Choose your AI models
Internal models

Purpose-built by SoundHound

Tempus

Our own customized LLM, fine-tuned to your industry and hosted in our cloud, so latency stays low and your customer data stays out of third-parties.

Polaris (STT)

The speech recognition model underneath every OASYS interaction. It handles speech and intent in a single step, holding accuracy through noise, accents, and mid-conversation language switches.

Solaris (TTS)

Voice generation built into the same stack that does the listening. Pick a native voice across 100+ languages, or bring your own for a sound that's unmistakably your brand.

Sentiment Detection

Reads the emotional signals in conversation: tone, frustration, urgency. Agents respond to how something was said, not only to the words in the transcript.

PII Detection LLM

Sensitive information is detected and redacted on SoundHound infrastructure. The most private part of a conversation never crosses into a third-party detection service.

External models

Leading models we integrate with

OpenAI

The lab behind GPT and the most widely adopted models in enterprise use. Strong general reasoning and reliable tool calling, with the deepest ecosystem of documentation and developer tooling around it.

Azure OpenAI

OpenAI's models delivered through Microsoft Azure. Same capabilities, wrapped in Microsoft's enterprise controls, and the usual choice for organizations already standardized on Azure.

Gemini

Google DeepMind's model family. Handles very long context and multimodal input well, which suits agents reasoning across large policy sets, manuals, or document collections in a single conversation.

Anthropic

The lab behind Claude, built with a focus on safety and reliability. Precise instruction-following and careful handling of ambiguity make it a fit for sensitive and regulated conversations.

Mistral

A European lab known for efficient open-weight models. Smaller variants deliver fast responses at lower cost, which matters on high-volume, well-defined tasks.

Grok

xAI's model family, with real-time access to public information from X. Suited to agents that need current information rather than a fixed knowledge base.

Amazon Bedrock

AWS's managed service for accessing models from multiple providers through one integration. Practical for teams whose infrastructure and billing already sit with AWS.

Bring your own model

Bring a model you host or license yourself. Fine-tuned, open-source, or proprietary, it configures like any other option here.

Experience SoundHound

Talk to an expert

Learn how OASYS AI agents reliably handle your conversations in the real world.

Experience AI agents built around your use cases

See how we balance flexibility and reliability

Explore our rigorous security standards

Discuss what support looks like

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