Add voice-native AI agents that work with your customers through complicated service cases. Resolve more calls, spend less per interaction, and keep customers happy 24/7.
Broken scripts
Customers don't explain problems in the order your IVR wants, so broken calls turn into a transfer.
Costly escalations
Every handoff adds hold time, creates frustrated customers, and costs you twice.
Volume spikes
Spikes and seasons don't match your capacity. Hiring at peak is expensive, and staff still churns quickly.
OASYS pairs voice-native accuracy with agentic reasoning, so your AI agents stick with the customer wherever the call goes.
With Agentic+, AI agents reason through ambiguity while handling critical tasks with precision. It untangles a bill dispute explained out of order, then verifies an identity or takes a payment exactly how it’s supposed to.
Our agents are built on industry-leading voice AI to handle accents, background noise, and customers who interrupt, with smooth language switching mid-call.
Agents are built to do exactly what you need, learning from your business data and customer conversations, and more. They match your brand’s personality, and optimize themselves after every call.
Our AI agents don't have to escalate customers. Opt-in to Human Assisted Resolution (HAR) and allow contact center reps to “unstick” AI from behind the scenes in moments, so your customer never gets handed off.
Every agent has pre-built integrations and MCP connectivity with the systems you use across CCaaS, CRM, messaging, and more.
OASYS resolves any service need end to end, across voice, chat, and beyond.
Status questions
Orders & payments
Billing inquiries
Scheduling
Refunds & returns
Service issues
Account updates
And more
“Alli [powered by SoundHound AI] is an extension of our team, and we’re excited to have her on board to streamline operations, reduce wait times, and deliver a faster, more seamless experience for our patients.”
“By leveraging SoundHound’s agentic AI, we’re able to resolve more requests faster, improve the quality of each interaction, and scale our operations efficiently as demand continues to grow.”
“We’ve got over 3,500 guest rooms and we get thousands of calls a day to our call center. Being a luxury hotel, we’re really focused on reducing the volume and being able to increase our guest experience and reduce those wait times. The benefit of using AI… is to be able to streamline the experience for the guest.”
“Our collaboration with SoundHound AI has enabled us to scale agentic AI in a way that delivers measurable efficiencies while maintaining the high level of service our patients expect. That means ensuring the technology is secure, reliable and capable of responsibly managing sensitive patient interactions.”
Built-in PII detection identifies sensitive information as it surfaces in the conversation and handles it according to your policy.
Define what an agent can say and do on each channel independently. Permissions on voice and chat are set separately and enforced in real time.
Agents respond from your SOPs, transcripts, catalogs, and site content. Where no grounded answer exists, they say so rather than generate one.
Containment and effort analytics show what your agents resolved, where they struggled, and the effect of every optimization.
OASYS is built for the front-line of your business.
Branded agents sit inside your product, carry context between channels, and finish tasks for customers so they never have to browse and click.
Reach customers before they reach you. Reminders, confirmations, and status updates delivered with real conversations in the moment of need.
Answer every inbound call, day or night, so bookings and questions get handled while your staff stays with the customer in front of them.
Resolve password resets, VPN issues, and access requests end to end through voice or chat, in seconds rather than in the backlog.
Give frontline staff hands-free answers and next best actions in the moment, grounded in your own trainings, procedures, and live data.
Standard IVRs and bots break down the moment a request gets complex, forcing an expensive transfer to a live agent. OASYS is voice-native and built on our Agentic+ framework, so its agents reason, follow rule-based workflows for sensitive steps, and resolve multi-part requests end to end in a single, natural conversation. The result is higher containment (as much as 14x in some deployments) and fewer calls that have to reach a human.
OASYS is built for enterprise-scale contact centers and increases both containment and concurrency, so it keeps answering reliably even when demand surges. Because agents resolve a broad range of interactions end to end, your team stays focused on the complex cases that need a human.
Yes. Through Human Assisted Resolution or traditional escalation, a human stays behind every agent. Calls escalate either by design (for defined scenarios) or by need (when a request falls outside what the agent should resolve on its own), with context carried into the handoff so the customer never has to repeat themselves.
OASYS connects to the systems your contact center already runs on, with pre-built connectors for platforms like Genesys and Salesforce, plus APIs and Model Context Protocol (MCP) support for the rest of your stack. This lets agents pull records, take action, and log interactions inside your existing workflows.
Accuracy in real-world conditions is our core strength. SoundHound's voice AI combines proprietary audio recognition with LLM intent models to deliver an industry-leading (lowest) Word Error Rate, holding up in noisy environments and across a wide range of accents and dialects.
Agentic+ is one of several controls designed for exactly this concern. Autonomous reasoning is bounded by rule-based guardrails for sensitive or repeatable tasks, human monitoring through Human Assisted Resolution sits behind every agent as a safety net, and additional configurable safeguards in the platform keep responses on track, so brands can automate even their most sensitive interactions with certainty.
OASYS is designed for fast time-to-value, and our team co-builds the solution with you. Agent workflows that once took months can be built in weeks, and many customers run a focused pilot to prove offload and CSAT lift within a single quarter.
Contact centers typically see significant efficiency gains, higher call containment and concurrency during spikes, improved CSAT and NPS, reduced churn, and new revenue from automated cross-sell and upsell, all while freeing agents to focus on higher-value work.
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