Improve accuracy and upsell every car with voice-native AI drive-thru systems that get orders right, even when the lane is loud and busy.
Short on labor
Hiring and keeping drive-thru crew is harder than ever, and new trainees often lead to slower order times at the window.
Mistakes take a toll
Accuracy is what drive-thru customers care about most. One wrong order, and a customer may never come back.
Upsells get missed
When crews are slammed, upsell numbers take a hit. Every missed add-on suggestion is revenue left on the table.
OASYS puts a voice AI agent in your drive-thru lane to handle peak hours and complex orders with ease.
Our AI agents are equipped with speech recognition that is engineered to parse through engine noise and crosstalk to get orders right.
From greeting to payment, automate every step at the drive-thru. Crew members stay looped in to support only when it’s truly needed.
OASYS agents make upselling a revenue lever you can rely on, suggesting intelligent, on-brand add-ons with every order.
Extend your branded AI agents beyond the drive-thru lane to deliver a consistent experience across channels and locations.
OASYS handles the full ordering experience.
Instant orders
Modifications
Kitchen & POS sync
Scales to peak hours
Voice & kiosk
Upsell suggestions
See more than average service time. Voice Insights surfaces the moments where throughput slows and speeds up.
Check the pulse on customer sentiment as it happens, not after-the-fact in a survey or online review.
See how often crews suggest combos and add-ons, and better understand why upsells get missed.
“Julia [powered by SoundHound AI] never calls out sick and she doesn’t miss the bus. She’s always working, talking, taking orders — she gives the team energy.”
VOICE INSIGHTS PAPER
What's Really Happening at the Drive-Thru?
Backed by independent security, privacy, and quality certifications
Benchmark on real workloads: accuracy, hallucinations, latency, scale
Uptime, incident response, versioning, rollback, roadmap stability
Guardrails, filtering, logging, policy-aligned controls
Clean APIs, SDKs, model swap-ability, low lock-in
Predictable pricing, usage controls, enterprise references
OASYS is built for the front-line of your business.
Branded agents sit inside your product, carry context between channels, and finish tasks for customers so they never have to browse and click.
Give frontline staff hands-free answers and next best actions in the moment, grounded in your own trainings, procedures, and live data.
Resolve the calls that fail with IVRs and chatbots, from bill disputes to locked accounts, without putting customers in a queue.
Let customers order, pay, and book by voice, turning the moments they're already in into places your brand can transact.
Drive-thru is one of the hardest audio environments there is, and it is exactly what SoundHound's voice AI is built for, finding the signal in the noise to take orders accurately.
Yes. Agents can suggest relevant add-ons and promotions in the moment, providing consistent, optimized upselling on every order.
Yes. The same voice AI powers drive-thru, self-service kiosks, and phone ordering, so you get consistent ordering across service points, even without a drive-thru.
OASYS integrates with your point-of-sale and menu systems so orders flow directly into your existing operations and stay accurate.
Human Assisted Resolution or traditional escalation hands off to a team member when a request needs one, and Employee Assist can support staff in real time during the order.
Yes. The voice AI is multilingual and can switch languages on the fly, which is valuable in diverse markets.
Beyond ordering, OASYS provides operational insights across locations, helping franchises spot issues and optimize performance.
Experience SoundHound
Learn how OASYS AI agents handle your conversations in the real world.
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