Add AI agents that reset the password, restore the VPN, and grant the access in seconds, inside the service desk you already run.
Repetitive tickets
Password resets, VPN drops, and access requests arrive all day, and each one pulls an engineer off work that needs their expertise.
Growing backlog
Volume climbs while the budget holds flat, so the queue lengthens and SLAs slip before anyone has time to notice.
Blocked employees
Someone locked out of an account or a network can't do their job, and the cost of that wait lands on the business, not the service desk.
OASYS resolves routine requests end to end inside the service desk you already run, in chat or by voice.
AI agents don't hand back a knowledge base article. They reset the password, unlock the account, and grant the access in seconds, so Tier 1 and Tier 2 tickets close instead of queuing.
Agentic+ pairs reasoning with rule-based procedures, and guardrails hold every action inside IT policy. Agents do what they're permitted to do and nothing past it.
When a ticket does need L2 or L3 support, it arrives with everything the AI agent diagnosed and tried, so nobody starts the investigation over.
Pre-built integration with ServiceNow and the portals and approval workflows you already run. AI agents complement the ITSM rather than replacing it.
OASYS resolves IT requests end to end, in chat or by voice.
Password resets
Account unlocks
VPN issues
Access requests
Provisioning
License requests
Troubleshooting
Ticket status checks
“In the hotel and casino industry, we have 100-plus applications. So, we have to figure out access control, and usernames and passwords… for all those applications. So, by implementing these use cases, it’s been hugely successful for us.”
“SoundHound was meant for us as a pure innovation play to allow for offsetting of labor and to introduce a new level of sophistication with our customer service model. SoundHound turned out to be a huge benefit to us because of the 24/7 nature of availability.”
Agents execute what IT policy allows and nothing beyond it. Autonomy is scoped, not assumed.
What an agent will do depends on who is asking and what that person is entitled to request.
Agents work from your knowledge base and documented procedures. Where no grounded answer exists, they say so rather than generate one.
Complex tickets are augmented rather than automated, with an engineer making the call and the agent doing the legwork.
Analytics show what agents resolved, where they stalled, and which procedures need updating.
OASYS is built for the front-line of your business.
IT automation that resolves tickets and self-heals the estate on its own, running your SOPs so engineers stop firefighting the same issues.
Answer policy and benefits questions and complete common requests instantly, grounded in your own policies and kept off public models.
Branded agents sit inside your product, carry context between channels, and finish tasks for customers so they never have to browse and click.
Resolve the calls that fail with IVRs and chatbots, from bill disputes to locked accounts, without putting customers in a queue.
OASYS resolves the Tier-1 and Tier-2 tickets that overwhelm service desks, such as password resets, VPN issues, and common access requests, diagnosing and fixing them in real time so staff can focus on higher-tier work.
No. OASYS complements your existing ITSM and monitoring tools rather than replacing them, adding automation that can autonomously resolve incident, problem, and request tickets through a robust integration framework.
It offers pre-built integrations for common systems, a robust API for data feeds, and webhooks for events and metrics, so it fits into your current portals and approval workflows.
Yes. OASYS agents are always-on and deploy across voice and chat from a single platform, meeting employees in whichever channel they prefer.
Agentic+ pairs autonomous reasoning with rule-based guardrails, role-based governance, and human oversight, so automated actions stay within approved boundaries.
OASYS provides the conversational interface employees interact with, while Autonomics provides the back-end automation that diagnoses and fixes tickets, giving you always-on IT agents deeply integrated with your systems.
Because agents diagnose and act in real time against your connected systems, routine requests can be auto-resolved in seconds rather than waiting in a queue.
Experience SoundHound
Learn how OASYS AI agents handle your conversations in the real world.
Experience AI agents built around your actual use cases
See how we balance flexibility and reliability
Explore how we deliver outcomes that matter to you
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