Improve customer communications and transform operational efficiency. OASYS makes it simple to deploy voice-native AI agents that accurately handle requests across the service spectrum.
24/7 customer support
With omnichannel access for on-demand answers.
High concurrency
Answer every call reliably, even when demand spikes.
Your customers rely on you every day. Utilities providers rely on OASYS to improve their experience and drive operational value in real world moments.
Access to real-time information for billing, outages, and more
No hallucinations with custom AI guardrails for utilities
Secure, compliant automation built for regulated utility data
Let your customers take control of their utilities account with autonomous, voice-native interactions powered by agentic AI.
Send proactive outage alerts
Integrate OASYS with outage systems for autonomous, real-time communication. Log reports, share restoration updates, and proactively notify affected customers.
Optimize savings
OASYS helps customers save money by surfacing plans tailored to their unique circumstances, like lower-cost options for EV users or off-peak hours enrollment.
Assist with relocation
When customers tell OASYS a move date, it checks the balance, applies costs or discounts, and arranges the switchover automatically — giving your customers one less thing to cross off their to-do list.
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Ensure assistants understand every customer call — even through background noise and voice urgency — powered by Polaris, our industry-leading STT and real-time response LLM.
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Scale innovation without risky platform changes. OASYS integrates with Oracle Utilities, SAP IS-U, Salesforce, and custom CIS systems through secure APIs.
OASYS knows your customers and your business. Customize AI agents to speak with your brand tone across every conversation.
OASYS increases containment and concurrency, so it keeps answering billing, outage, and payment questions reliably even when an outage drives a surge in calls.
Yes. Agents can handle payment inquiries and arrangements end to end, following rule-based workflows for the sensitive steps and securely updating your systems.
Yes. OASYS securely connects to utility systems through connectors, APIs, and support for the Model Context Protocol (MCP) to gather information, make data-driven decisions, and take actions such as updating records or dispatching a service ticket.
OASYS can keep sensitive data off public models (depending on your setup and preferences) and applies rule-based guardrails, governance, and human oversight to protect customer and payment information.
Yes. OASYS supports proactive outbound interactions, so it can notify customers about outages, restoration updates, or account events.
Utilities typically see results within weeks of deployment, and our team co-builds the solution with you to accelerate time-to-value.
Experience SoundHound
Speak with our sales team to learn how OASYS improves customer and employee interactions across every industry.
Tailored discussion of your needs and goals
Overview of how platform features enable safe, scalable outcomes
A clear vision of how OASYS can drive outcomes for your team