From purchase to support to loyalty, run your retail business with AI agents that drive growth at every stage of the buyer journey.
24/7 self-service
Customers can place orders and get support anytime.
Voice-native AI
Interactions that sound like human conversation.
Bring powerful, voice-native retail agents to your in-store and online shopping experiences with OASYS to set up your sales for the next major transformation.
Satisfy customers more with personalized, always-on service
Make shopping journeys conversational
Deliver personalized recommendations based on history
From first impression to checkout, OASYS optimizes every customer moment to delight customers and boost sales, both in-store and online.
E-commerce shopping assistance
Turn browsers into buyers with AI chat agents that help customers find products, compare options, and complete their purchase — subtly upselling with add-on or upgrade recommendations along the way.
Customer service automation
Free your staff to focus on in-store customers by employing multi-channel, voice-first AI agents to handle routine interactions over phone, text, or chat.
In-store kiosks
Intelligent retail kiosks help customers navigate the store, find the products they're looking for, and discover related items to increase basket size and ensure no one leaves empty-handed.
OASYS acts as an ambient agent, listening alongside sales associates as they talk with customers to provide relevant information and surface best-fit products directly to their headset or tablet.
Suggests products and upsell opportunities
Voice-native AI keeps up in real store conditions
Provides real-time customer insights
Works on the devices your team already uses
“AI hasn’t replaced our personal touch — it’s amplified it. The virtual specialist gives our patients faster service and gives our teams more time for meaningful care moments.”
OASYS handles high-frequency customer interactions such as order status, product questions, reorders, and returns, across the channels your shoppers use.
Yes. Customers can discover products and complete secure, hands-free purchases using natively embedded payment tools.
Agents proactively surface relevant offerings based on real-time intent, enabling personalized cross-sell and upsell during the conversation.
Yes. OASYS deploys across digital and physical channels, from web, app, and phone to in-store kiosks, all from one platform.
Yes. Agents can handle post-purchase service such as returns and refunds, following rule-based workflows for the steps that need control.
Transactions use secure, embedded payment tools and enterprise-grade integrations with vetted partners, with guardrails and governance protecting sensitive data.
Yes. OASYS connects to your commerce and CRM systems through pre-built connectors, APIs, and support for the Model Context Protocol (MCP) so agents can act on real customer data.
Experience SoundHound
Speak with our sales team to learn how OASYS improves customer and employee interactions across every industry.
Tailored discussion of your needs and goals
Overview of how platform features enable safe, scalable outcomes
A clear vision of how OASYS can drive outcomes for your team