Powered by voice-native AI and agentic reasoning, OASYS delivers clear, secure conversations that raise the bar for patient communications.
HIPAA compliant
With PII masked across every interaction.
24/7 scheduling support
With omnichannel access for on-demand answers.
Navigating healthcare systems shouldn't be a barrier to getting care. OASYS cuts through the complexity with voice-first interactions that put patients in control of their health.
Let patients handle routine tasks like scheduling and refills
Human Assisted Resolution (HAR) keeps staff in the loop
AI guardrails provide security in line with HIPAA regulations
With OASYS acting as a first line of defense for your customer service center, your staff can spend more time on the most human care, while your patients get consistent, on-demand answers to their healthcare needs.
Smarter scheduling, fewer no-shows
Patients book diagnostic tests, confirm their details, and clear pre-test questionnaires in one conversation.
Identify open appointments across your networks
Verify patient details before booking
Voice or chat options to let patients access care how they want
Coverage clarity and effortless billing
OASYS gives patients clear answers on medical costs and flexible ways to pay.
Easy authorization and eligibility for financial assistance
Estimate out-of-pocket costs
Retrieve balances and process payments securely 24/7
Refills without the wait
OASYS fully handles prescription refill requests, streamlining routine patient needs while freeing up pharmacy staff for complex orders.
Securely and instantly verify patient identity
Authorization before completing Rx fulfillment
Rx status updates when, and how, patients want it
Customizable agent templates let you quickly deploy agents for daily tasks like scheduling and refill requests — so you see faster ROI from your AI investment.
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Interoperable with EHRs like Epic, Meditech, and Oracle Cerner, OASYS’s healthcare agents are designed to work within your business-critical systems.
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Deploy HIPAA-compliant AI agents with our Epic starter kit — a fast, low-risk solution that automates essential patient use cases from end-to-end.
Make your healthcare service’s IT service management more intelligent with Autonomics — an AI-driven, end-to-end automation of IT systems through a single pane of glass.
CASE STUDY
Allina Health reimagines patient access at scale
“Our collaboration with SoundHound AI has enabled us to scale agentic AI in a way that delivers measurable efficiencies while maintaining the high level of service our patients expect. That means ensuring the technology is secure, reliable and capable of responsibly managing sensitive patient interactions.”
“Alli [powered by SoundHound AI] is an extension of our team, and we’re excited to have her on board to streamline operations, reduce wait times, and deliver a faster, more seamless experience for our patients."
“SoundHound was meant for us as a pure innovation play to allow for offsetting of labor and to introduce a new level of sophistication with our customer service model. SoundHound turned out to be a huge benefit to us because of the 24/7 nature of availability.”
OASYS handles patient interactions end to end, such as appointment scheduling, prescription refill requests, billing and coverage questions, and general FAQs, including after-hours coverage, so your staff can focus their time where it matters most.
Yes. Scheduling is a strong fit for voice-native agents. OASYS handles booking, rescheduling, and cancellations through natural conversation and updates your systems directly.
OASYS is built for regulated, sensitive interactions. Depending on your setup and preferences, it can keep sensitive data off public AI models, and it applies rule-based guardrails, role-based governance, and human oversight, so patient interactions are automated with control and certainty.
Yes. OASYS connects to your existing systems through pre-built connectors, APIs, and support for the Model Context Protocol (MCP), so agents can retrieve the right information and take action such as updating a record or routing a request.
Yes. OASYS supports proactive outbound interactions, so it can send appointment reminders, confirmations, and follow-ups to help reduce no-shows.
Through Agentic+ Human Assisted Resolution, a human stays behind every agent. When a request needs clinical judgment or falls outside what the agent should resolve (for example a pharmacy or nursing question), it escalates to the right team with full context.
Yes. SoundHound's voice AI is multilingual and can switch languages on the fly within a conversation, so you can serve patients in the languages your community speaks.
Responses are grounded in your verified data, and OASYS provides multiple controls to keep answers accurate, including Agentic+ rule-based guardrails alongside other configurable safeguards in the platform. This is how OASYS reduces the hallucinations associated with open LLMs. For anything requiring clinical judgment, the agent routes to a human rather than guessing.
Experience SoundHound
Speak with our sales team to learn how OASYS improves customer and employee interactions across every industry.
Tailored discussion of your needs and goals
Overview of how platform features enable safe, scalable outcomes
A clear vision of how OASYS can drive outcomes for your team