Powerful conversational agents, backed by our own models, for more natural and scalable experiences.
No steps to complete
Traditional interfaces force customers or employees to figure out their next step. OASYS agents take action for them.
No paths to map
IVRs and traditional chatbots force teams to map every possibility. Our AI agents understand intent and take action on the fly, without whiteboarding.
No overflow to staff
When self-service stalls, it lands on your team. AI agents resolve within the conversation, so less is escalated to your people.
Design your AI agent’s personality across multiple dimensions.
Feed OASYS your existing documentation, policies, and FAQs so every agent knows your business.
Enable action with easy integration to your systems, via API or MCP.
Deploy agents to voice, chat, smart device, vehicle, or beyond with instructions that optimize performance by channel.
10B+
AI agent interactions annually
3X
Improvement in resolution
400+
Patents behind every agent
Our AI agents fit wherever conversation drives your business.
Contact center
Digital assistant
Drive-thru
Employee assist
Front desk
HR desk
IT service desk
Outbound
Voice commerce
“By leveraging SoundHound’s agentic AI, we’re able to resolve more requests faster, improve the quality of each interaction, and scale our operations efficiently as demand continues to grow.”
“Being able to take care of those easy requests through our digital concierge opens up our ability to be able to take care of our guests who truly have the most complicated situations that need a person to take care of.”
“Thanks to [SoundHound's] Agentic AI, we are deploying a multi-service platform to ensure our clients have seamless and innovative experiences. At the same time, we are empowering our teams to focus on their expertise and create added value.”
“Our collaboration with SoundHound AI has enabled us to scale agentic AI in a way that delivers measurable efficiencies while maintaining the high level of service our patients expect. That means ensuring the technology is secure, reliable and capable of responsibly managing sensitive patient interactions.”
Our proprietary speech-to-text (STT) engine, refined over 20 years, accurately understands speech amid background noise, accents, and interruptions. Better listening leads to better outcomes and resolution time.
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Our customized large language model (LLM) powers reasoning and orchestration that can be fine-tuned to your business. It delivers fast, low-latency responses while keeping data secure and under your control.
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Our natural text-to-speech (TTS) engine delivers clear, expressive voices that feel genuinely human. Every interaction is consistent, responsive, and built into the platform — no third-party voice APIs required.
Tempus is a custom LLM, with supplemental training on real data from our history of detailed customer and employee interactions in your domain.
Tempus picks up on tone, fluctuation, and other vocal context. This is the foundation for agents that respond to how something's said, not just what.
Your customer data remains secured in our cloud, not a third-party. For major industries, that's not a nice-to-have — it’s the starting point.
Purpose-built by SoundHound
Our customized LLM, fine-tuned to your industry and hosted in our cloud, so latency stays low and your customer data stays out of third-parties.
The speech recognition model underneath every OASYS interaction. It handles speech and intent in a single step, holding accuracy through noise, accents, and mid-conversation language switches.
Voice generation built into the same stack that does the listening. Pick a native voice across 100+ languages, or bring your own for a sound that's unmistakably your brand.
Reads the emotional signals in conversation: tone, frustration, urgency. Agents respond to how something was said, not only to the words in the transcript.
Sensitive information is detected and redacted on SoundHound infrastructure. The most private part of a conversation never crosses into a third-party detection service.
Leading models we integrate with
The lab behind GPT and the most widely adopted models in enterprise use. Strong general reasoning and reliable tool calling, with the deepest ecosystem of documentation and developer tooling around it.
OpenAI's models delivered through Microsoft Azure. Same capabilities, wrapped in Microsoft's enterprise controls, and the usual choice for organizations already standardized on Azure.
Google DeepMind's model family. Handles very long context and multimodal input well, which suits agents reasoning across large policy sets, manuals, or document collections in a single conversation.
The lab behind Claude, built with a focus on safety and reliability. Precise instruction-following and careful handling of ambiguity make it a fit for sensitive and regulated conversations.
A European lab known for efficient open-weight models. Smaller variants deliver fast responses at lower cost, which matters on high-volume, well-defined tasks.
xAI's model family, with real-time access to public information from X. Suited to agents that need current information rather than a fixed knowledge base.
AWS's managed service for accessing models from multiple providers through one integration. Practical for teams whose infrastructure and billing already sit with AWS.
Bring a model you host or license yourself. Fine-tuned, open-source, or proprietary, it configures like any other option here.
Speech recognition built for real conditions, not clean rooms. Handle accents, background noise, interruptions, and language switches at the latency a live conversation demands.
A new optional standard for more efficient human input. The conversation continues, the customer never gets transferred, and the interaction ends up resolved.
See what your agents are actually doing. Containment, effort, and conversation analytics show where interactions succeed and where users get stuck, so you keep improving.
Experience SoundHound
Learn how OASYS AI agents handle your conversations in the real world.
Experience AI agents built around your actual use cases
See how we balance flexibility and reliability
Explore how we deliver outcomes that matter to you
Discuss what support looks like