OASYS agents reach customers while there’s still time to re-book, answer questions, or win them back.
Missed appointments
A no-show appointment can’t be filled after the fact, and even though the time slot goes unused, staff time is already paid for.
Quiet churn
Customers don’t call to say they’re letting their membership expire. By the time their renewal date passes, it’s often too late to win them back.
Preventable inbound volume
Most inbound calls about order status, appointment times, and renewals could be avoided by notifying customers first.
Every outreach has a good reason behind it to ensure customers feel supported, not spammed.
Outreach is triggered by customer signals from your systems, such as a booking through OpenTable, a record in Salesforce, or a scheduled appointment in Epic.
OASYS agents do more than deliver a message. If customers have follow-up questions or need to make changes, OASYS handles it without needing to transfer.
Reach out to every customer who qualifies for a proactive alert or reminder, simultaneously.
Voice-native speech recognition and natural responses keep outbound calls from sounding like a recording. OASYS follows along as recipients interrupt and ask unrelated questions.
OASYS turns proactive outreach into a high-value customer touchpoint.
Scheduling confirmation
Refill & renewal reminders
Order & delivery updates
Onboarding check-ins
Win-back outreach
Post-interaction follow-ups
Decide who qualifies for proactive outreach, the events that trigger it, and how it gets executed.
Requests to not be contacted are captured by OASYS and honored going forward.
Built-in PII detection identifies when personal information is discussed and handles it according to your policy.
OASYS agents only share the information that you allow. When there is no answer, agents say so, instead of making one up.
OASYS is built for the front-line of your business.
Resolve the calls that fail with IVRs and chatbots, from bill disputes to locked accounts, without putting customers in a queue.
Branded agents sit inside your product, carry context between channels, and finish tasks for customers so they never have to browse and click.
Answer every inbound call, day or night, so bookings and questions get handled while your staff stays with the customer in front of them.
Give frontline staff hands-free answers and next best actions in the moment, grounded in your own trainings, procedures, and live data.
OASYS runs proactive outbound interactions such as reminders, follow-ups, notifications, and pre-qualification, using the same voice-native agents that handle inbound.
Yes. Outbound is a native capability of OASYS, managed alongside inbound and every other channel from a single platform.
Agents can tailor each outbound interaction and proactively surface relevant offers, supporting personalized cross-sell and upsell without adding headcount.
Yes. Because OASYS is multi-modal within a conversation, an outbound interaction can shift to SMS or a web link when that is the easier path for the customer to complete a task or form.
Outbound interactions run within Agentic+ guardrails and can deliver required disclosures and capture consent as part of the flow, with human oversight in the loop.
Yes. When an outbound conversation reaches the right moment, escalation lets the AI agent warm-transfer to a live representative with full context.
Experience SoundHound
Learn how OASYS AI agents handle your conversations in the real world.
Experience AI agents built around your actual use cases
See how we balance flexibility and reliability
Explore how we deliver outcomes that matter to you
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