Powered by voice-native AI and agentic reasoning, OASYS transforms insurance conversations into fast, accurate resolutions that customers fully trust.
100% compliant
Answers and actions remain within your company policy.
24/7 support
Available whenever your policyholders need help.
Insurance customer service demands both empathy and regulatory precision. While some AI agents can't deliver either, OASYS does both. Its voice-native AI agents reason, empathize, and take real action to resolve issues faster.
Deliver fast, high-quality customer experiences by automating thousands of routine requests
Transition from AI to human support for complex cases
Give support teams more time to focus on high-impact work
With OASYS acting as a first line of defense for your customer interactions, customers get consistent, on-demand resolutions to all of their insurance needs.
Check coverage and compare plans
OASYS agents guide customers through eligibility, explain deductibles, and generate side-by-side cost options so customers get the right coverage for their needs.
Handle policies and payments with ease
Let customers handle routine account tasks without sitting through a service menu. With OASYS, they can check balances, update addresses, and adjust payment schedules on the spot — all while ensuring records and billing stay accurate and compliant.
Navigate claims with confidence
From filing forms to uploading documentation, OASYS guides customers step-by-step through the claims process, flagging missing items, tracking progress, and keeping payouts moving.
OASYS comes with customizable AI agent templates for insurance. Quickly build and deploy agents that file insurance claims, generate quotes, send policy renewal reminders, and more.
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Using pre-built integrations with Guidewire and Duck Creek Technologies, as well as other business-critical systems, OASYS takes action on behalf of customers and employees — securely and seamlessly.
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We understand insurance. Backed by years of experience working with P&C, life, and health insurance providers, our dedicated team will help you get the most ROI from your AI deployment.
Make your insurance service’s IT service management more intelligent with Autonomics — an AI-driven, end-to-end automation of IT systems through a single pane of glass.
“Thanks to [SoundHound's] Agentic AI, we are deploying a multi-service platform to ensure our clients have seamless and innovative experiences. At the same time, we are empowering our teams to focus on their expertise and create added value.”
“By leveraging SoundHound’s agentic AI, we’re able to resolve more requests faster, improve the quality of each interaction, and scale our operations efficiently as demand continues to grow.”
OASYS automates policyholder interactions end to end, such as first notice of loss, coverage and claim-status inquiries, billing questions, and routine servicing, so staff can focus on complex cases.
Yes. Agents can capture a first notice of loss conversationally, provide instant responses to coverage inquiries, and initiate the right downstream workflow.
OASYS can keep sensitive data off public models (depending on your setup and preferences) and applies rule-based guardrails, role-based governance, and human oversight, so regulated interactions are automated with control and certainty.
Yes. OASYS connects to your core systems through pre-built connectors, APIs, and support for the Model Context Protocol (MCP), so agents can retrieve policy details and take action such as updating records or opening a claim.
Human Assisted Resolution or traditional escalation is triggered by design or by need, handing complex claims to the right adjuster or agent with full context.
SoundHound's voice AI is engineered for accuracy and can be fine-tuned to recognize insurance-specific vernacular and a wide range of accents, for a frictionless experience.
Insurers can expect faster resolution, lower contact center costs, higher containment during volume spikes, and improved policyholder satisfaction and retention.
Experience SoundHound
Speak with our sales team to learn how OASYS improves customer and employee interactions across every industry.
Tailored discussion of your needs and goals
Overview of how platform features enable safe, scalable outcomes
A clear vision of how OASYS can drive outcomes for your team