Give frontline teams hands-free access to instant answers and next best actions, right in the moment.
Turnover resets knowledge
Employees take their hard-earned knowledge with them when they leave. New hires need to catch up quickly.
Questions slow teams down
When questions arise, staff members need to stop their task to find someone who knows, or risk making a mistake.
Mixed experience across staff
While top performers recommend the right thing every time, others miss the moment, leading to uncaptured revenue.
OASYS AI agents know your business, work from your own data, and hold up in the conditions your teams actually work in.
Employees get voice-based assistance from AI agents through a headset or tablet, so they don’t have to stop the task at hand.
Answers are specific and accurate to your business, as AI agents are trained on your manuals, procedures, and live data.
Deploy AI agents across the tablets and headset systems you already use, keeping the experience consistent with what staff is trained on.
Built-in PII controls keep your employee and customer data protected as AI agents connect to your internal systems.
AI agents can listen to live employee-customer interactions to surface relevant information and best-fit recommendations in the moment.
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When a customer asks something the associate can't field, the answer arrives without a trip to the back or a call to a manager.
Customer history and account details surface as the conversation happens, so associates can tailor what they offer to the person in front of them.
Associates get the relevant add-on or promo while the conversation is still open, so good suggestions don't surface after the customer has left.
Help staff move confidently through the workday with OASYS.
Check products
Answer customers
Onboard staff
Surface history
Troubleshoot
Suggest bundles
Search inventory
Find promos
Explain procedures
Report incidents
“With SoundHound’s Employee Assist agent, we’re giving our first-class teams access to all the information they need to deliver the best food and customer support – it’s like having a digital expert in every barista’s ears.”
Backed by independent security, privacy, and quality certifications
Benchmark on real workloads: accuracy, hallucinations, latency, scale
Uptime, incident response, versioning, rollback, roadmap stability
Guardrails, filtering, logging, policy-aligned controls
Clean APIs, SDKs, model swap-ability, low lock-in
Predictable pricing, usage controls, enterprise references
OASYS is built for the front-line of your business.
Every call picked up, including the simultaneous ones and the after-hours ones, with booking and ordering handled on the line.
Routine tickets close on the first contact, not the third bounce. Password resets, VPN, and access requests handled inside ServiceNow.
Branded agents sit inside your product, carry context between channels, and finish tasks for customers so they never have to browse and click.
Resolve the calls that fail with IVRs and chatbots, from bill disputes to locked accounts, without putting customers in a queue.
Analysis of every conversation your staff handles, surfacing why calls slow down, where sentiment turns, and which moments cost you revenue.
Employee Assist gives front-line staff real-time information and guidance during live interactions, so they can act quickly and confidently without leaving what they are doing.
Yes. Employee Assist integrates with your restaurant's headset and operational systems so guidance reflects your real data and procedures.
Yes. By giving staff instant access to the information they need, it cuts down on training time and reduces errors, which is especially valuable for new or seasonal hires.
Guidance is grounded in your indexed knowledge and kept on track by Agentic+ guardrails, so answers stay accurate and current rather than guessed.
Yes. Employee Assist works through your headset system and can also be used on a tablet.
It streamlines communication and gives instant answers to common tasks and customer queries, so staff resolve questions and complete steps faster with fewer errors.
Experience SoundHound
Learn how OASYS AI agents handle your conversations in the real world.
Experience AI agents built around your actual use cases
See how we balance flexibility and reliability
Explore how we deliver outcomes that matter to you
Discuss what support looks like