SoundHound AI named a Leader and Star Performer by Everest Group

Everest Group has positioned SoundHound AI as a Leader and a Star Performer in its Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2026.

Everest Group assessed 29 providers and named SoundHound AI one of five Leaders and a Star Performer, citing agentic reasoning with deterministic workflows, Human Assisted Resolution, and multimodal voice and digital interactions.

Download the report to learn:

• The driving force behind the 50-55% increase in conversational AI market for customer experience management
• The five criteria buyers rank highest when choosing an AI agent platform
• What sets SoundHound AI apart from others why it was named a Leader and Star Performer, which is a recognition of providers that improved the most year over year

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"Conversational AI is moving beyond scripted interactions toward voice-native, multimodal agents that can resolve increasingly complex customer needs and complete transactions. SoundHound AI's OASYS platform reflects this evolution by combining voice-native agentic execution with deterministic workflows, multilayered guardrails, and human-assisted resolution."
- Sharang Sharma, Vice President, Everest Group