Utilities
made effortless.

Amelia automates high-volume, repetitive interactions — such as billing inquiries, outage updates, and payment arrangements — allowing human agents to focus on more complex cases. Utilities AI agents built on Amelia deliver quick, accurate responses 24/7, reducing average handle times and improving customer satisfaction. Utilities typically see faster resolution rates and lower call center costs within weeks of deployment.

Amelia’s Agentic+ capabilities empower utilities with AI-driven automation that goes beyond simple chat or task execution. AI agents for utilities can reason, plan, and act autonomously — coordinating complex, multi-step workflows like outage triage, payment plan setup, or energy-efficiency enrollment.

By securely connecting to utility systems, Amelia can gather information, make data-driven decisions, and take direct actions such as updating customer records or dispatching service tickets. This agentic intelligence helps utilities reduce manual workloads, accelerate service delivery, and create more personalized, proactive customer experiences across every interaction.

Yes. Amelia seamlessly integrates with popular utility platforms like Oracle Utilities, SAP IS-U, Salesforce, and custom CIS systems through secure APIs. This allows for real-time access to account data, enabling AI agents to process service requests and update records automatically without disrupting existing workflows.

Amelia is built with enterprise-grade security and compliance in mind. It adheres to strict data privacy standards such as PCI, ISO 27001, SOC2, GDPR, CCPA, and NERC-CIP, ensuring all customer data is encrypted and stored securely. Utilities maintain full control over data policies, access permissions, and audit trails.

Absolutely. Amelia supports true omnichannel engagement — handling voice calls, web chats, mobile apps, SMS, and social channels within one unified AI platform. Customers can start a conversation on the website and continue it via phone or text without losing context or information.

When integrated with outage management systems (OMS), Amelia can instantly log outage reports, provide real-time restoration updates, and proactively notify affected customers through their preferred channel.

Amelia also supports bi-directional notifications, allowing customers to reply to messages — confirming restorations, reporting ongoing issues, or requesting further assistance. This two-way communication keeps customers informed and engaged while reducing inbound call volumes during outage events.

Amelia delivers accurate, trustworthy answers by using verified utility data sources — never speculation or guesswork. AI guardrails actively monitor conversations to ensure every response aligns with approved information, business rules, and compliance standards.

Through real-time data validation, continuous learning, and human-in-the-loop oversight, Amelia maintains factual accuracy and reliability — helping utilities provide consistent, trusted information across every customer interaction.

Amelia comes with a strong foundation in utility-related language and workflows, enabling the AI agents to recognize terms like “meter read,” “budget billing,” and “energy assistance.” They can also be easily trained on your existing training materials and standard operating procedures, helping the agent to align quickly with your organization’s terminology and customer processes. Updates and refinements can be made using simple, no-code tools, making it easy for teams to manage and expand Amelia’s capabilities over time.

Utilities typically experience a 20–40% reduction in call volume, shorter resolution times, and improved CSAT scores. By automating thousands to millions of customer interactions per month, Amelia delivers rapid ROI — often within the first year — while enhancing accessibility, consistency, and customer trust.