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Frost & Sullivan Names SoundHound AI a Leader for Enterprise Conversational AI in Healthcare 2024
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Our Company
Frost & Sullivan Names SoundHound AI a Leader for Enterprise Conversational AI in Healthcare 2024
Last Updated: June 2025
SoundHound, Inc. and its affiliates (“SoundHound,” “we,” “us,” or “our”), are committed to protecting your privacy. It is our mission to empower products across the globe with technologies that provide better user experiences, such as through our platforms that provide advanced voice and conversational intelligence. We want you to have confidence in our products and services and to know that any information we process from or about you or your devices is adequately protected.
This Policy describes how we collect, use, disclose, and otherwise process information from or about you or your devices when you use the following (collectively, the “Services”):
This policy does not apply to situations in which SoundHound’s Voice Services are incorporated into a third-party service, product or application (“Voice-Enabled Solutions”). Examples of Voice-Enabled Solutions that SoundHound is empowering include voice-enabled automobiles, voice-enabled IoT products, voice-enabled drive-thru, voice-enabled ordering and voice-enabled smart answering. For these products and services, SoundHound is the service provider or processor of end-user information. As the processor, SoundHound processes end-user information according to the instructions of the third-party provider (“Third Party Controller”) of the Voice-Enabled Solution. For clarification, the Third Party Controller is the company or merchant from whom you are obtaining the Voice-Enabled Solution. The Third Party Controller could be for example an automotive company, IoT provider, restaurant or other merchant. End-users should refer to (i) the Third Party Controller’s privacy policy and other relevant documentation to understand how the Third Party Controller of any Voice-Enabled Solution manages end-user information, and/or (ii) SoundHound Voice-Enabled Solutions Privacy Policy when the Third Party Controller has adopted or refers to the Voice-Enabled Solutions Privacy Policy as the privacy policy for their Voice-Enabled Solution.
This Privacy Policy is incorporated into our Terms of Service for SoundHound Music and SoundHound Chat AI. By onboarding the Services, you agree to the terms of this Policy.
We may collect information from or about you or your devices from various sources described below.
If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it. Where applicable, we indicate whether and why you must provide us with your information, as well as the consequences of failing to do so.
Information Provided by You
Information Obtained from Your Interactions with our Services
How We Use Your Information
We use information from or about you or your devices for the following purposes:
How We Share Your Information
We do not share or otherwise disclose information we collect from or about you, except as described below or otherwise disclosed to you at the time of the collection.
We may share the information we collect from or about you with:
Please note that we use Adapex in our Apps for the purposes of personalized advertising, and Adapex will collect and use certain data (hashed and pseudonymous emails, IP address, or information about your browser or operating system) for advertising purposes. Please refer to Adapex’s Privacy Policy for more information about how Adapex uses your information. You may opt out of such personalized advertising as set forth below in “Your Rights and Choices” and as described further in Do Not Sell or Share My Personal Information.
Please note that we use YouTube API Services in our Apps. If you use YouTube features in our Apps, your use of YouTube is subject to YouTube’s Terms of Service and Google’s Privacy Policy. Please refer to Google’s Privacy Policy for more information about how YouTube uses your information.
Please note that for our midomi website at www.midomi.com, any member profile information, media, music, audio recording, image, comment, or any other content posted onto midomi prior to May 2020 was publicly available and may have been collected and used by others. SoundHound has deleted this data from its databases, except for certain audio recordings. Associated email addresses are retained for the purpose of fulfilling privacy requests.
Individuals Located in the EU
Residents in the European Union are entitled to certain rights with respect to personal information that we hold about them under the General Data Protection Regulation (GDPR).
We may also rely on various legal grounds to collect, use, and otherwise process your information, including when:
Your Rights and Choices
You may delete personal data from your SoundHound app account as follows:
Regardless of jurisdiction, you may request we delete or anonymize your personal information, as appropriate. If you have not established an account, please uninstall the application from your device to trigger our data deletion schedule. If you have an established account and would like to request the deletion of your personal data, please contact us at [email protected].
You may limit some of the information we collect as follows:
If you choose not to provide us with information we collect, some features of the Services may not work as intended without access to these sorts of information. For example, navigation features in our Apps need access to your location to work properly and responses to voice queries that involve contacts’ information will not work as well without knowing the spelling of your contacts.
In some countries, and in particular if you are located in the EU, you may have the right to:
Those rights may be limited in some circumstances by local law requirements. You may exercise your rights by contacting us as specified below. We may first need to request additional information from you to confirm your identity. We will respond to any complaints as soon as possible and within thirty (30) days of verifying your identity.
If you reside in an applicable jurisdiction and would like to exercise your rights in relation to information from or about you, you may contact us at [email protected].
In your request, please make clear which information your request relates to and provide your name, address, email address, and telephone number so that we can attempt to find your information and contact you regarding your request. We may also need to verify your identity before implementing your request.
Please note that we may need to retain certain information for recordkeeping or legal compliance purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
We may transfer information from or about you or your devices to countries other than the country where you are located (including the United States), which may not have the same data protection laws as your jurisdiction. For more information regarding our compliance with the Data Privacy Framework to authorize data transfers from the EU, UK, and Switzerland, please review the section Data Privacy Framework below. In addition, we enter into Standard Contractual Clauses issued by the European Commission with our business partners where appropriate.
Additional Privacy Rights & Disclosures for Certain U.S. Residents
Several jurisdictions in the United States grant state residents certain rights and disclosures. We provide the following information to further help you understand your potential privacy rights. If you reside in an applicable jurisdiction and would like to exercise your rights in relation to information from or about you, you may contact us at [email protected].
Request for Information and Deletion. Residents of certain U.S. states have the right to know whether we are processing your personal information, and in some instances, you have the right to request, up to twice in a 12-month period, that we disclose to you the categories listed below for the preceding 12 months. In responding to this right, we may provide to you:
In addition, you may have the right to request we delete your personal information. If you have not established an account, please uninstall the application from your device to trigger our data deletion schedule. If you have an established account and would like to request the deletion of your personal data, please contact us at [email protected].
Request for Correction. Residents of certain U.S. states have the right to request the correction or rectification of inaccurate information in the resident’s personal information.
Request for Portable Data. Residents of certain U.S. states have the right to receive, in certain circumstances, a portable format of their personal information that allows the information to be transmitted to another entity.
Opting Out of Cookies and Sale/Sharing Using Online Tracking Technologies. SoundHound Inc. does not sell your data. However, our use of online tracking technologies to present relevant interest-based ads may be considered a “sale” or “sharing” under certain state privacy laws. Our Cookie Policy provides information on how you can control your advertising preferences. When you access the SoundHound.com, Houndify.com, Midomi.com, and other SoundHound websites, our Cookie Policy provides information on how you can control your advertising preferences on your browser. When you are using the SoundHound mobile application, you can control your advertising preferences using the “Do Not Sell or Share My Personal Information” toggle in the Settings page.
In addition, residents of certain U.S. states may opt out by broadcasting an opt-out preference signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use the browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
Limiting the Use of Sensitive Personal Information. Residents of California have the right to direct us to use or disclose sensitive personal information only for providing goods or services, or as otherwise minimally permitted under applicable law. However, we do not use or disclose sensitive personal information for any purpose other than providing our goods and services to you, or as otherwise minimally permitted under applicable law.
Automated Processing & Profiling. Residents of certain U.S. states have the right to opt out of the processing of personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.
Right to Equal Service & Price. Residents of certain U.S. states have the right to receive equal service and price, even if you exercise a privacy right.
Verification Process for Exercising Rights. To protect your privacy, we verify privacy rights requests to ensure that only you (or your authorized agent) can exercise rights pertaining to your personal information. As part of our verification process, we may request you to submit additional information.
If you are an authorized agent wishing to exercise rights on behalf of a state resident, please contact us using the information above and provide us with a copy of the consumer’s written authorization designating you as their agent. We may need to verify your identity and place of residence before completing the rights request.
Appeal Process. If we do not decide to act in response to your request to exercise a right, we will provide a timely response detailing the reasons for not taking action and, depending on your jurisdiction, any rights you may have to appeal our decision.
Third Party Marketing. California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. SoundHound does not share your personal information with third parties for the third parties’ direct marketing purposes.
SoundHound complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) (collectively, the “DPF”) as set forth by the US Department of Commerce. SoundHound has certified that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. SoundHound has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy, the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles (collectively, the “DPF Principles”), the DPF Principles shall govern. To learn more about the DPF program, and to view our certification, please visit https://www.dataprivacyframework.gov.
With respect to personal data received or transferred pursuant to the DPF, SoundHound is subject to the investigatory and regulatory enforcement powers of the U.S. Federal Trade Commission.
Pursuant to the DPF Principles, EU, United Kingdom, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the DPF, should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.
We will provide an individual opt-out or opt-in choice before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected].
As explained in this Privacy Policy, we sometimes provide your information to third parties to perform services on our behalf. If we transfer personal information received under the DPF to a third party, the third party’s access, use, and disclosure of the personal data must also be in compliance with our DPF obligations, and we will remain liable under the DPF for any failure to do so by the third party unless we prove we are not responsible for the event giving rise to the damage. We may be required to disclose personal information that we handle under the DPF in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the DPF Principles, SoundHound commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. European Union, UK, and Swiss individuals with DPF inquiries or complaints should first contact SoundHound by email at [email protected].
SoundHound has further committed to refer unresolved privacy complaints under the DPF Principles to an alternative dispute resolution mechanism, JAMS DPF Dispute Resolution, which is a dispute resolution provider based in the US. Please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more information or to file a claim. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See DPF Annex 1 at https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2
Security and Data Retention
SoundHound maintains an information security program designed to safeguard the systems that collect, process, and store the information we collect from or about you or your devices, including against threats of compromise, theft, or destruction. Unfortunately, no information storage system can be guaranteed to be 100% secure, and we cannot ensure or warrant against all forms of attack or compromise caused by unintentional errors, omissions, or malicious actors.
By using our Services, you expressly consent to the storage of the information we collect, including your registration information, location information, and recordings of your voice, in a form associated with your Application generated identifier. SoundHound does not require a user to enter a phone number, mobile ID, or email address to use our Apps.
We retain information from or about you or your devices for so long as necessary to fulfill the purposes outlined in this Privacy Policy. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
Children 16 and Under
Unfortunately, our Sites and Apps are not meant for children under age 16. By using the Sites or Apps, you represent that you are 16 years of age or older. If you are under 16, do not use the Sites or Apps or send any information about yourself to us.
We do not knowingly request or collect personal information from anyone under the age of 13 without requiring parental consent on our Sites or Apps where we act as the controller. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at [email protected]. We will delete such information within a reasonable period of time.
Third Party Apps and Links to Third Party Websites
This Privacy Policy does not apply to links you follow from the Services (including the practices of a Houndify-Enabled Product other than those expressly disclosed above) to other sites, services, applications, or online stores. For example, if you use sharing features to send a tweet or to post on a social network, the information you send will be visible to others.
To understand how other sites, services, applications, and online stores handle your information, please refer to their respective privacy policies.
Changes to this Policy
We may revise this Privacy Policy from time to time, without prior notice. When we do, we will post the changed policy on our Sites and in the Apps, and we will revise the Effective Date listed below. At our discretion, we will make reasonable efforts to notify you of material changes, by email to any address you may have provided to us, through a pop-up window on the Sites or in the Apps, or other similar mechanism as appropriate under the circumstances. By continuing to use the Sites or Apps after we post the revised Privacy Policy to them, you signify your acceptance of the revised policy. We encourage you to periodically review this Privacy Policy so you know how we are collecting, using, and sharing your information.
Contact Information
SoundHound, Inc. is responsible for processing your information. If you have any questions, comments, or concerns about our processing activities, please email us at [email protected].