ANALYST REPORT

We Are a Leader in the IDC MarketScape for Worldwide General Purpose Conversational AI Platforms, 2025

Download the complimentary report excerpt to learn why we were named a Leader.

From the report, you will learn more about:

  • Our Advanced Voice Technology: We believe we were recognized for customer satisfaction with the quality of our voice AI and our ability to generate dynamic, “humanlike” responses.
  • Handling Real-World Complexity: Our ability to handle complex requests and conversations with multiple intents, all while remembering the full context of the interaction.
  • Powerful, Next-Generation AI: Details on our platform’s ability to pair its well-established conversational abilities with the latest Generative and Agentic AI capabilities to solve problems and automate tasks.

Read the Report:

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.