Last Updated: October 2023
SoundHound, Inc. and its affiliates (“SoundHound,” “we,” “us,” or “our”), are committed to protecting your privacy. It is SoundHound’s mission to empower third-party services, products and applications across the globe with a voice interface and conversational intelligence to give end-users the ability to interact with such services, products and applications using their voice or text interactions. This is achieved by incorporating SoundHound’s Voice AI (“Voice Services”) into the third-party services, products and applications (“Voice-Enabled Solutions”). Examples of Voice-Enabled Solutions that SoundHound is empowering include voice-enabled automobiles, voice-enabled IoT products, voice-enabled drive-thru, voice-enabled ordering and voice-enabled smart answering.
I. Information That May Be Collected
According to the instructions of the Third Party Controller, Service Provider may collect information from or about the end-users or their devices from various sources described below.
If the end-users do not provide their information when requested, the end-users may not be able to use the Voice Services if that information is necessary to provide the end-users with the Voice Services or if the Third Party Controller is legally required to collect it. Omitting information can also lead to degraded end-user experiences. Where applicable, Third Party Controller should indicate whether and why the end-users must provide it with their information, as well as the consequences of failing to do so.
Information Provided by End Users of the Voice-Enabled Solution
The information that End-Users provide to the Voice-Enabled Solution depends on the Voice-Enabled Solution that you are using. Contact the Third Party Controller to determine which information is collected.
Information Derived from End-User Interactions with the Voice Services
The information that is obtained from End-Users depends on the Voice-Enabled Solution you are using. Contact the Third Party Controller to determine which information is collected.
II. How Information May Be Used
Service Provider may use information from or about the end-users or their devices for the following purposes:
III. How Information May Be Shared
Service Provider does not share or otherwise disclose information it collects from or about the end-users, except as instructed by the Third-Party Controller, described below or otherwise disclosed to the end-users at the time of the collection. Service Provider may share the information it collects from or about the end-users with:
IV. Your Rights and Choices
The information that is obtained from End-Users depends on the Voice-Enabled Solution you are using. You should contact the Third Party Controller to determine which information is collected. You may limit some of the information we collect as follows:
If you choose not to provide us with information we collect, some features of the Voice Services may not work as intended without access to these sorts of information. For example, navigation features in our Apps need access to your location to work properly and responses to voice queries that involve contacts’ information will not work as well without knowing the spelling of your contacts.
In some countries, and in particular if you are located in the EU, you may have the right to:
Those rights may be limited in some circumstances by local law requirements. If you reside in an applicable jurisdiction and would like to exercise your rights in relation to information from or about you, you should contact the Third Party Controller (defined above). You may also contact Service Provider at [email protected] and include identification of the Third Party Controller from whom you received the Voice Solution. We may first need to request additional information from you to confirm your identity. We will respond to any requests as soon as possible and within thirty (30) days of verifying your identity.
In your request, please make clear which information your request relates to and provide your name, address, email address, and telephone number so that we can attempt to find your information and contact you regarding your request. We may also need to verify your identity before implementing your request.
Please note that we may need to retain certain information for recordkeeping or legal compliance purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
We may transfer information from or about you or your devices to countries other than the country where you are located (including the United States), which may not have the same data protection laws as your jurisdiction. For more information regarding our compliance with the Data Privacy Framework to authorize data transfers from the EU, UK, or Switzerland, please refer to the SoundHound’s Data Privacy Framework policy. In addition, where appropriate, we may enter into Standard Contractual Clauses issued by the European Commission with our business partners.
Additional Privacy Rights & Disclosures for Certain U.S. Residents
Several jurisdictions in the United States grant state residents certain rights and disclosures. We provide the following information to further help you understand your potential privacy rights. If you reside in an applicable jurisdiction and would like to exercise your rights in relation to information from or about you, you should contact the Third Party Controller (defined above). You may also contact Service Provider at [email protected] and include identification of the Third Party Controller from whom you received the Voice Solution.
Request for Information and Deletion. Residents of certain U.S. states have the right to know whether we are processing your personal information, and in some instances, you have the right to request, up to twice in a 12-month period, that we disclose to you the categories listed below for the preceding 12 months. In responding to this right, we may provide to you:
Request for Correction. Residents of certain U.S. states have the right to request the correction or rectification of inaccurate information in the resident’s personal information.
Request for Portable Data. Residents of certain U.S. states have the right to receive, in certain circumstances, a portable format of their personal information that allows the information to be transmitted to another entity.
Information about Selling/Sharing Personal Information. Service Provider does not sell end-user’s personal information or share end-user’s personal information for targeted advertising as defined by certain state privacy laws. Refer to section III for information on how Service Provider may share information.
Limiting the Use of Sensitive Personal Information. Residents of California have the right to direct us to use or disclose sensitive personal information only for providing goods or services, or as otherwise minimally permitted under applicable law. However, we do not use or disclose sensitive personal information for any purpose other than providing our goods and services to Third Party Controllers, or as otherwise minimally permitted under applicable law.
Automated Processing & Profiling. Residents of certain U.S. states have the right to opt out of the processing of personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.
Right to Equal Service & Price. Residents of certain U.S. states have the right to receive equal service and price, even if you exercise a privacy right.
Verification Process for Exercising Rights. To protect your privacy, we verify privacy rights requests to ensure that only you (or your authorized agent) can exercise rights pertaining to your personal information. As part of our verification process, we may request you to submit additional information.
If you are an authorized agent wishing to exercise rights on behalf of a state resident, please contact us using the information above and provide us with a copy of the consumer’s written authorization designating you as their agent. We may need to verify your identity and place of residence before completing the rights request.
Appeal Process. If we do not decide to act in response to your request to exercise a right, we will provide a timely response detailing the reasons for not taking action and, depending on your jurisdiction, any rights you may have to appeal our decision.
V. Security and Data Retention
Service Provider maintains an information security program designed to safeguard the systems that collect, process, and store the information it collects from or about the end-users or their devices, including against threats of compromise, theft, or destruction. Unfortunately, no information storage system can be guaranteed to be 100% secure, and Service Provider cannot ensure or warrant against all forms of attack or compromise caused by unintentional errors, omissions, or malicious actors.
Service Provider retains information from or about the end-users or their devices for so long as necessary to fulfill the purposes outlined by the Third-Party Controller. When the information is no longer necessary for these purposes, Service Provider deletes it or anonymizes it to place it in a form that removes all identifiable information about the end-users, unless Service Provider is required by law to keep this information for a longer period. When determining the retention period, Service Provider takes into account various criteria, such as the type of products and services requested by or provided to the end-users, the nature and length of the relationship with the end-users, possible re-enrollment with products or services, the impact on the Voice Services provided to the end-users if information from or about the end-users is deleted, mandatory retention periods provided by law and any applicable statutes of limitations.
VI. Children 13 and Under
The Voice Services are not meant for children under age 13. For our Voice-Enabled Solutions, Service Provider may collect personal information from individuals under the age of 13 on the behalf of Third Party Controllers. Parents have a right to review the information collected about their children, and to delete it, and stop its use. To exercise these rights, parents may contact the appropriate Third-Party Controller who will instruct Service Provider.
VII. Changes to this Policy