The wait is over — we’ve put a name (and a fresh look) to the impressive new functionality behind SoundHound AI’s Amelia.

Say hello to Amelia 7.0, the latest product evolution of the platform. This marks the most transformative platform update in recent years.

7.0 unlocks a new, more advanced approach to conversational AI for enterprise builders of all types. Autonomous AI agents, pre-built action modules, the market’s most advanced voice recognition, and more — all to help transform how you deliver experience and efficiency.

Created with your innovation in mind, discover what’s new in Amelia 7.0.

What’s New?

Autonomous AI Agents

Autonomous AI agents are the most powerful new tool for every business’ front line. Powered by GenAI, they handle complex requests, communicate with empathy, and complete tasks without human escalation. Each is tailored to your business to act safely and independently, delivering reliable outcomes every time. Welcome to the new standard for experience.

Action Functions

Our AI agents are built to do more than respond — they take action. Equipped with an extensive library of business-ready execution functions, they can handle everything from password resets to prescription refills, including more complex, highly variable interactions such as loan approvals, personalized service recommendations, or intricate customer queries. All action functions are also easily customizable.

Agentic+

At the core of 7.0 is Agentic+ — our proprietary framework for autonomous, multi-agent orchestration. Agentic+ can toggle seamlessly between generative flows (probabilistic engine synthesizing content from vast datasets) or deterministic flows, which are rules-based and ensure consistent and accurate results. These are absolutely essential in financial, legal, or other high-precision transactions. Additionally, workflows include a human-in-the-loop mechanism to ensure personal oversight when required. 

Agentic+ is an unparalleled conversational reasoning engine put at the heart of every Amelia agent.

Advanced Speech Recognition (ASR)

Amelia’s AI agents include SoundHound AI’s next-gen voice recognition — built for human-like understanding and interaction. With low-latency streaming, rapid NLU handoff, and enterprise tuning, it delivers unmatched speed and accuracy compared to common 3rd-party speech-to-text (STT) solutions.

Generative Building

Discover an entirely new way to design with our generative AI agent builder. Build with prompting and natural language, instead of cumbersome manual design and repetitive logic sequencing for each use case. Advanced deployments with minimal technical expertise required.

How 7.0 Is Different

While legacy technologies trapped customers in endless transfer loops and partial solutions, Amelia AI agents integrate with SoundHound AI’s best-in-class speech recognition to “contain” conversations, satisfy customers, and dramatically reduce escalations. Using the Amelia 7.0 agent design tool, your enterprise builders can create agents that operate autonomously and with far less technical overhead.

From Service to Experience

Amelia’s AI agents go beyond resolving issues — they take action. Instead of just calling to fix a problem, customers can now rely on Amelia agents to handle everyday tasks like transferring money, paying bills, or refilling prescriptions. This marks a shift toward proactive, self-service engagement, where AI agents become the new user interface — boosting convenience and overall satisfaction.

Resolve Issues Faster

Move beyond the phone tree maze and partial answers of old tech. Amelia AI agents handle more conversations end-to-end, reducing the need for human agents, resolving issues faster, and shortening queues.

Do More

Handle what yesterday’s systems couldn’t. From multi-step tasks to complex workflows, Amelia now supports more use cases across more channels — unlocking value where legacy tools stalled.

Reduce Latency

Every second matters. Amelia 7.0 has the lowest real-time conversational latency to date — creating smoother, faster experiences that users actually feel.

Build More, With Less

Generative agent design accelerates time-to-value while producing agents that are smarter, more adaptive, and easier to scale — no deep tech background required. So your enterprise builders can spend less time developing and more time building value.

Inside Amelia 7.0

The Amelia 7.0 platform update comes with a refreshed, enhanced user interface and set of tools:

AI Agents

Business users and SMEs can easily build AI agents with our design assistant, or deploy a pre-built agent from our large catalog of options for banking, healthcare, insurance, and more.

Answers

Develop relevant, tailored answer libraries for your business’ AI agents. Use our Q&A format to have the agent deliver precise answers, or upload file, website, or other knowledge sources to support LLM-based answers, enabling AI agents to provide dynamic responses to unique questions.

Contact Center

Configure escalation teams and queues to manage escalated conversations in the Contact Center. You can also manage the human representatives that handle conversations escalated from your AI agent, and create canned response templates for your human representatives to use.

Agent Console

Give your human representatives an extra hand with the newly updated Agent Console tool. During live conversations with clients, a companion AI agent listens in and assists your representatives with optional responses, promotional offers, or other guidance needed at that moment.

Learnings

Optimize your AI agents over time with continuous learnings from data. View problem-locations in conversations (for example, where users left a conversation with your AI agent) and develop remediations.

Analytics

Explore the behavior of your AI agent, or view real conversation flows, as well as user and agent feedback. See charts of data used to generate the Net Promoter Score (NPS) for your AI agent.

Use Cases

For Your Customers

• A Healthcare Sidekick: Assist customers or patients with healthcare-related inquiries, from medical conditions to treatments to appointment scheduling, all based on enterprise-sanctioned guidance.  
• Banking Guide: Help customers check their account balances or determine loan payoffs and payment schedules. Or guide them through a more simple loan application process, providing real-time updates on their application status.
• Personal Insurance Agent: Turn a once time-consuming and laborious claim filing process into a simple, fast agent-assisted process. Easily provide customers with details about their insurance policies or questions on payment dates and amounts.

For Your Employees

• IT Service Desk: Excite your employees by making it simple to reset their passwords or install and configure software apps with an AI agent that quickly authenticates then resolves issues with no hold time or phone transfers.   
• HR: Guide new hires through the onboarding process, manage employee leaves, and assist employees and managers throughout performance reviews. 
• Remote Work: Help remote employees troubleshoot technical issues, set up virtual meetings, and access company resources from outside the office.

For Detailed Information

If you are a prospective user, we would love to provide a walkthrough. Please contact us for an introductory discussion and product demo.

For existing customers and partners looking for details on the latest pricing, integrations, access to features, and more, please contact your Customer Success manager (Partnership Team) directly.

Interested in learning more? Explore the Amelia Platform here.