Customer service
made effortless.

Discover the conversational AI agent platform that’s as graceful to deploy as it is to experience.

Get a Demo Download Overview
An abstract, dark purple-toned image showing a network of nodes, including nodes with icons for ChatGPT, Claude, Gemini, Agentic+, and If/Then statements, all connected to each other and to the Amelia conversational AI platform icon. Two text bubbles sit above this connected network. The top bubble contains text from a customer that says, "My new chair was delivered this morning, but one of the legs is broken. Can I exchange it?" and has a microphone icon. The bottom bubble says, "Absolutely! Your item is still eligible for exchange. Should I start processing shipping?" and has the Amelia conversational AI platform icon.

Amelia 7 for Customer Service

This is the new
conversational AI.

Amelia 7 masters the art of conversation with voice AI, generative AI, and agentic reasoning to deliver a service experience your customers never thought was possible.

Discover conversational AI that speaks for itself — for your customers, staff, and business.

Explore Use Cases Get a Demo

Finally, complex interactions feel natural.

Amelia’s AI agents were designed to handle even the most difficult conversations.

Advanced Listening

Speak naturally — with SoundHound’s leading voice recognition, our AI agents understand you no matter your accent, tempo, or background noise. No scripts. No frustration. Just real conversations.

No more dead ends. Amelia uses generative conversation and autonomous reasoning to converse with you like it’s person-to-person, and adapts on the fly.

You can choose how to interact with Amelia and can even switch between talking and texting — all within the same conversation. Whatever feels natural.

Amelia turns conversations into actions — resetting passwords, processing returns, and more — to enhance customer interactions.

Customize Amelia to match your brand — from designing your AI agent’s tone, voice, and appearance, to putting guardrails around what they do and say.

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See the difference.

Make customer service feel like a call with a friend.

Demo: Customer Service Session

Every conversation should move you forward.

MUSC Health

A graphic with a solid blue background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 332k with smaller text below that reads "patient calls handled in first 3 months". The right side shows a large number 4.4/5 with smaller text below that reads "overall patient satisfaction score".
Qualcomm logo

“Powered by the Amelia Patient Engagement solution, our digital assistant enables direct patient self-service, helping to reduce call volumes and wait times.”

Chief Digital Transformation Officer
MUSC Health
A graphic with a solid green background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 23% with smaller text below that reads "improvement in call center service levels". The right side shows a large number 80% with smaller text below that reads "of calls answered under 45 seconds".
Allina Health logo

“Alli [powered by Amelia] is an extension of our team, and we’re excited to have her on board to streamline operations, reduce wait times, and deliver a faster, more seamless experience for our patients.”

Chief Digital & Information Officer
Allina Health
A graphic with a solid red background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number "223k" with a smaller text below that reads "guest interactions handled by Amelia in 2024." The right side shows a large number "59%" with smaller text below that reads "of guest volume fully automated by Amelia."
Logo that says Resorts World Las Vegas in red font, on a transparent background.

“We’ve got over 3,500 guest rooms and we get thousands of calls a day to our call center. Being a luxury hotel, we’re really focused on reducing the volume and being able to increase our guest experience and reduce those wait times. The benefit of using AI… is to be able to streamline the experience for the guest.”

VP of Operations
Resorts World Las Vegas
A graphic with a solid dark blue background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 18%+ with smaller text below that reads "improvement in employee productivity". The right side shows a large number 100k with smaller text below that reads "interactions handled by Amelia in 2024".
Apivia Courtage logo

“There’s a consensus between our managers and teams that introducing SoundHound’s Amelia AI agents has improved the quality of their work, giving these employees precious time back to focus on the kinds of tasks that can’t be automated.”

CEO
Apivia Courtage
A graphic with a solid blue background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 4.5M+ with smaller text below that reads "calls handled by Amelia every month." The right side shows a large number 44% with smaller text below that reads "reduction in customer abandonment rates."
Telefónica logo

“We discovered that the main catalyst for our digital transformation would be to focus on customer-facing processes. We wanted to be 24/7, anytime, anywhere, transparent, and personalized.”

Global Contact Center Director
Telefónica Peru
A graphic with a solid black background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 100% with smaller text below that reads "of inbound calls answered by Amelia". The right side shows a large number 70% with smaller text below that reads "of calls converted to meetings with financial advisors".
Hoffman Financial Group logo

“With Amelia, we can now build stronger relationships from the very first interaction, as Amelia helps us to expand our reach and immediately respond to leads.”

Founder
Hoffman Financial Group
Start Your Journey

Allina Health reimagines its call center with Amelia.

To modernize patient service at scale, nonprofit health system, Allina Health, deployed Amelia within its Customer Experience Center — reducing friction, improving service levels, and empowering patients to engage on their own terms.

Read the Case Study
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Amelia isn’t just effortless, it’s endless.

Here are some favorite customer service use cases.

Complete Inquiry Handling

Customers can speak with an Amelia AI agent to inquire about…everything — from simple items like account info or order status, to complex FAQs and empathetic recommendations.

Autonomous Issue Resolution

Amelia AI agents provide quick resolutions for common problems, such as locked accounts, service issues, bill disputes, lost packages, and more.

Manage Orders & More

Place, modify, or cancel an order, track order or return status, even ask Amelia to calculate the price differential on replacement items. Just confirm your payment information and you’re done.

Explore Offerings & Options

Ask about the jeans or shirts on sale and get descriptions and pricing discounts. Have Amelia compare your top favorites, ranked by color, price, or style. Being a customer has never been simpler — or more fun.

Learn about Amelia for employees.

Because your people need service too.

IT Services HR Services

Every platform feature made masterfully simple.

Explore everything inside Amelia 7.

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a 3D graph showing increase in revenue

AI Agents

AI Agents is your workspace for designing, testing, and deploying conversational agents who take action. Our Agentic+ framework orchestrates agents through advanced LLM‑driven reasoning.

Answers is the central hub to unify your enterprise knowledge and fine tune AI responses. Powered by RAG and advanced LLMs, this rich tool delivers precise, context‑aware responses every time.

Contact Center is the command hub for every AI‑escalated hand‑off. Configure escalation teams and queues, monitor live conversations, and equip reps with response templates — all in one place.

Agent Console gives every rep a real‑time AI copilot to deliver the best customer result — surfacing insights, suggestions, and next‑best actions right inside the live conversation.

Learning turns every conversation into a feedback loop for rapid improvement. Track intent and resolution rates, pinpoint friction, and refine AI‑generated escalation flows within one dashboard.

Analytics illuminates each interaction — AI or human — so you can optimize with confidence. Replay full conversation flows, track NPS factors, and gauge answer accuracy for a deeper QA.

Get a Demo Download Feature Sheet

We’re built to fit with everything.

Your frequently asked questions, answered.

After all, answering questions is in Amelia’s DNA.

Amelia is a conversational AI platform, purpose-built to automate front-end interactions between companies and users (i.e. customers and/or employees). Amelia also can be deployed to provide employees with real-time, AI-driven assistance during live interactions with internal and external customers.

You can expect several outcomes from using Amelia, including, but not limited to:

  • Significant efficiency improvement in the contact center
  • Increased call containment and concurrency, even when demand spikes
  • Increased customer satisfaction/net promoter scores
  • Reduced customer churn
  • Revenue growth via automated cross-sell and upsell
  • More productive employees, freed from repetitive tasks

Amelia learns from your data — your website, standard operating procedures, transcripts, product catalogues, etc. — to provide relevant and accurate information to customers and employees. Amelia also integrates with enterprise systems, so the platform can securely and seamlessly receive, update, and send data to and from your existing tools and applications, all while carrying out a natural interaction with your customers or employees.

Amelia tackles areas of enterprise business operations that are often understaffed and overloaded with work, such as the contact center or internal service desk. Most of our enterprise customers deploy Amelia to fill gaps caused by labor shortages, freeing existing staff to take on more valuable work, reducing employee burnout, and improving overall operations and user satisfaction.

Most AI solutions in production today are considered “deterministic,” which means the AI follows pre-set workflows to answer questions and perform tasks. This results in rigid conversations that break when people ask questions that deviate even slightly from what the AI solution has been trained on.

Amelia is different. The platform combines deterministic flows (for repeatable, standardized processes) with generative capabilities (for nuanced requests that require flexible reasoning and problem-solving) to increase containment and reduce escalations to humans. Plus, our platform can orchestrate non-Amelia AI agents and other chatbots to complete tasks, meaning you don’t have to rip and replace your existing AI solution.

It’s understandable that customers are frustrated with today’s chatbots and AI solutions. Most chatbots in production today are considered “deterministic,” meaning they follow pre-set workflows and are therefore rigid and insufficient at handling real-world scenarios. In fact, our proprietary research found that 71% of customers can’t fix their customer service issues without escalating to a human. However, after respondents experienced how Amelia handles complex requests with modern AI, nearly 75% of customers say they would prefer buying from a company with AI agent customer service over a company without it.

Within the Amelia platform, you can set guardrails and restrictions on specific topics and actions that you don’t want your AI agent to respond to. In addition, after training Amelia on a specific process, it will never forget, cut corners, or deviate from what it was trained on, so you can trust that it will provide accurate answers and correctly complete tasks — every time.

For the Amelia platform, “agentic” refers to the autonomous way in which the platform understands, reasons, and resolves user requests. The platform’s agentic capability (which we call “Agentic+”) gives Amelia the autonomy to involve the necessary system integrations, company information, deterministic workflows, AI agents, etc. — all of which you build and/or connect to the platform — to successfully complete a task. For your business, this capability means deployment is easier and faster, and user interactions are more natural and successful.

Amelia uses SoundHound AI’s proprietary automatic speech recognition technology, Polaris, to enable voice-based interactions. Polaris is best-in-class ASR technology, backed by 200+ patents, enabling unparalleled voice understanding and intent recognition — regardless of accents, stutters, and environmental noise. In addition, as Amelia completes an API call or workflow, it will fill the time with verbal cues like, “I’m looking into this for you now,” to deliver a more natural conversational experience.

We understand the importance of aligning your AI agent to your brand. From customized UI to brand-specific jargon and tone-of-voice, you can customize your Amelia AI agent to feel like a natural extension of your company.

The Amelia platform is in compliance with industry standards, including: ISO/IEC 27001, SOC 2 Type II, PCI-DSS 3.2.1, and HIPAA Safeguard Rule.

Explore Our Market Research

WHITEPAPER

AI Takes The Call: Signs of a
Customer Service Revolution

Only 26% of customers are fully satisfied with service today, and abandoned calls are driving up costs. AI agents can double top-box satisfaction, resolve complex issues in one interaction, and rival human support. See how they cut costs, lift CSAT, and give your contact center an edge.

Read the Report
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Let’s Partner Toward Value

We’re dedicated to driving results for your business. By partnering with you from pre-sales through deployment and long-term planning, we ensure you unlock the full potential of our platform.

We help you get educated and evaluate your opportunity across a number of dimensions, including:

Discovery

We want to hear from you. What are your challenges, and your aspirations for the future? We’ll see where we can help.

We’ll show you what’s under the hood. Catered demos, technical capabilities and requirements, and more.

We help you move your bottom line. Together, we’ll identify where our platform aligns with your needs to drive high-value outcomes.

Whether you start small or large, our expert team will help you identify the optimal deployment – from use cases to integrations.

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