Our Company
Frost & Sullivan Names SoundHound AI a Leader for Enterprise Conversational AI in Healthcare 2024
AI AGENTS FOR CONTACT CENTERS
With voice-enabled AI agents as your first point of contact, deliver service that meets expectations and improves your bottom line.
EXPLORE SOLUTIONS
From routine questions to complex issues, every customer request deserves timely attention. Amelia AI agents provide immediate answers and resolutions to requests like:
EXPLORE SOLUTIONS
Ready to provide the best staff experience? Amelia AI agents support your contact center employees, too. Create easier conversations and faster resolution through:
WHY SOUNDHOUND AI’S AMELIA?
The Amelia Platform seamlessly embeds within your existing contact center operation. It powers AI agents that offload high-volume requests from your human staff and provide real-time suggestions to humans during escalated calls. The result is a more positive and effective experience for both customers and employees.
Chatbots often fail to handle complex requests without escalating to a human, leading to operational and cost inefficiencies. Amelia AI agents have the necessary tools to fully complete tasks.
Amelia AI agents learn from existing enterprise data and integrate with CSM, CCaaS, and other systems to answer questions and fully automate complex tasks.
Our Agentic+ framework enables the Amelia Platform to toggle between different AI agents — each with different functions — to resolve multi-step requests.
The Amelia Platform uses our voice recognition technology, helping our AI agents understand user requests with high degrees of accuracy.
When human representatives take a call, an Amelia AI agent joins the call as a whisper agent, providing recommendations and support to the human.
AI AGENT CASE STUDY
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Amelia AI agents have recorded a 14% higher NPS than human agents
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Amelia AI agents achieve more than a 90% average first-contact resolution rate
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Amelia AI agents have led to a 30% reduction in operating costs
Enterprise builders of all levels of expertise can build powerful AI agents using the Amelia Platform. The platform’s low-code design interface allows you to build contact center AI agents using natural language, instead of complex manual design.
Say goodbye to AI that only provides self-service links. With the Amelia Platform, use our library of pre-built functions, or create your own functions, to enable your AI agents to automate tasks from end-to-end on behalf of customers or employees.
Upload transcripts from your best human representatives, company documents and policies, website links, and more to the Amelia Platform to help your AI agent provide accurate, helpful answers to customers or employees.
The Amelia Platform seamlessly integrates with UiPath, NICE, Zendesk, and other key CCaaS providers to improve customer and employee service, without disrupting your existing tech stack.
Support a diverse customer or employee base with an AI agent that speaks over 100 languages and understands different accents and dialects. Amelia AI agents are also available on any voice or chat channel, at any time of day.
When needed, an Amelia AI agent will escalate a call or chat to a human representative. After transferring the call, the AI agent will remain active in the background to provide real-time support for the human.
Amelia AI agents help customers explore company offerings — descriptions, specifications, prices, and comparisons — within a single interaction.
Customers can place, modify, or cancel an order, track their order or return status, report shipment issues, and more, by simply speaking with an Amelia AI agent.
Customers and employees can speak with an Amelia AI agent to add or update their account information, such as their shipping address, direct deposit details, and more.
Amelia AI agents provide quick resolutions for common problems, such as locked accounts, service issues, bill disputes, lost packages, and more.
SPEECH-TO-MEANING®
Our Speech-to-Meaning technology allows users to speak naturally with our AI agents — eliminating the need to navigate confusing menus or remember specific prompts.
CONTEXT AWARE™
Once a user begins a series of requests, our AI agents can handle modifications or follow-up questions, without requiring the user to start the conversation over.
NATURAL WORDIFIER™
Our machine learning module transforms complex queries and those that may return poor results — due to articulation or grammar — into structured speech.
ACCURATE TRANSCRIPTION
SoundHound AI’s robust ASR technology delivers accurate text transcription, even in the presence of stutters, accents, extra words, and imprecise speech.
CUSTOMIZATION
Simplify navigation, accurately identify customer needs, and respond quickly with a voice experience that’s a perfect reflection of your brand.
ENHANCED PERFORMANCE
SoundHound AI’s environmental filters and performance-enhancing technologies — including broader voice detection and augmentation, rigorous testing, and customer data sets — make our AI agents well-suited to contact center environments.
“We don’t save lives with our hands, but we make connections to the caregivers who can. [Amelia] helps us create that [connection].”
Minda Garcia
Allina Health
“In Amelia, we found a Conversational AI solution that had proven and verifiable success with other clients, and [it] clearly met our requirements for our contact center’s virtual agent.”
Bismark Fabian Martinez Gonzalez
Telefónica Colombia
“There’s a consensus between our managers and teams that introducing SoundHound’s Amelia AI agents has improved the quality of their work, giving these employees precious time back to focus on the kinds of tasks that can’t be automated.”
Emmanuelle Nguyen
Apivia Courtage
“With Amelia, we can now build stronger relationships from the very first interaction, as Amelia helps us to expand our reach and immediately respond to leads.”
Chris Hoffman
Hoffman Financial Group
We adhere to the industry’s gold-standard compliance protocols to protect your data and the privacy of your users.
We’re dedicated to delivering measurable results for your contact center. From pre-sales to long-term strategic planning, we’ll partner with you to unlock the full potential of our platform and help you achieve your strategic goals.
Our process ensures maximum value at every step:
We begin our journey together by listening. By understanding your challenges and priorities — such as enhancing customer experience, improving agent efficiency, and optimizing costs — we pinpoint the areas where our platform will make the greatest impact.
Through customized demonstrations and in-depth technical discussions, we’ll provide your team with a clear understanding of how our platform works and aligns with your unique requirements.
We’ll collaborate to assess how our platform drives results, whether that’s improving first-call resolution, reducing average handle time, or increasing CSAT scores. Together, we’ll quantify the value our platform brings to your organization.
Whether you plan on launching our platform with a specific team or across your entire contact center, we’ll guide you in crafting the ideal deployment plan — including identifying use cases, integrations, and opportunities to scale.
Talk to an Expert
Tell us a little about your organization and what you are looking for. We’ll be in touch.