EXPLORE SOLUTIONS

Amelia for Customers

Banking is personal. Amelia AI agents help scale the delivery of reliable, personalized support to more customers, for tasks like:

  • Paying off loans
  • Reporting lost cards
  • Transferring money
Talk to an Expert

EXPLORE SOLUTIONS

Amelia for Employees

Bank staff face immense pressure from their demanding workloads and strict industry regulations. Amelia AI agents help by offloading administrative tasks like:

  • IT system troubleshooting
  • HR-related tasks and questions
  • Information look-up
Talk to an Expert
COlappse

WHY SOUNDHOUND AI’S AMELIA?

Established AI Agent Solution for Financial Services

Amelia AI agents tailored to financial industry needs are currently at work at some of the world’s largest institutions, including banks, credit unions, and asset management firms.

See Case Study
a man wearing a voice-enabled headset

Invest in Service Excellence

Delivering white glove, personalized experiences is a top priority for financial services firms. With the Amelia Platform’s innovative capabilities, firms can scale high-quality service across all channels.

Autonomous AI Agents

Our AI agents understand user needs and reason through complex scenarios to answer questions and take action on behalf of customers and employees.

Agentic+ Framework

Our Agentic+ framework forms the foundation of the Amelia Platform, allowing it to toggle between different AI agents to solve multi-step requests.

Proprietary Voice Recognition

Our proprietary ASR is embedded in the Amelia Platform to enhance the accuracy and speed of voice interactions between banks’ AI agents and customers.

Generative Builder

Powered by GenAI, create financial services AI agents using prompting and natural language, eliminating the need for manual, complex conversational design.

AI Agents Drive Opportunities and Increase Efficiency

4

M

Saved annually on 1 million inbound customer calls

70

%+

Inbound leads converted to meetings with financial advisors

1

Min

Average time it takes to resolve employee requests

Our Platform Features

Our Key Use Cases

Pay Off Loan Amount

Amelia AI agents can help customers look up existing loans, select the correct loan, and automate payments on behalf of customers.

Report Lost Card

If a bank customer loses their card, they can speak with an Amelia AI agent to freeze it, report any fraudulent charges, and order a new one.

Transfer Money

Customers can speak with an Amelia AI agent to transfer money from one account to another, and provide conditions for transfers.

Set Travel Alert

Before a customer leaves on vacation, they can easily set up travel alerts to avoid fraud alerts and potentially freezing their card while they are away from home.

What Financial Services Leaders Say About Amelia

BNP Paribas Securities Services

Hyundai logo

“NOA [powered by the Amelia Platform] offers clients a new personalised experience, enabling them to access information and services, when and where they need them.”

Philippe Ruault
BNP Paribas Securities Services
stellantis logo

“With Amelia, we can now build stronger relationships from the very first interaction, as Amelia helps us to expand our reach and immediately respond to leads.”

Chris Hoffman
Hoffman Financial Group

Let’s Partner to Transform Financial Services

Our team is dedicated to delivering measurable results for your financial institution. From initial discussions to long-term planning, we’ll collaborate to maximize the impact of our platform and help you achieve your organization’s goals.

As your trusted AI partner, our process includes:

Discovery

We start by understanding your needs. What challenges is your institution facing? What are your priorities for enhancing customer experience, operational efficiency, and overall performance? Together we’ll identify how our platform can make the greatest impact.

By providing customized demonstrations, going over detailed technical requirements, and more, we’ll ensure your leadership team has complete transparency into how our platform works and aligns with your business needs.

We’ll work with you to assess how our platform can drive outcomes that matter most to your business — whether it’s improving customer retention, optimizing operating costs, or otherwise.

Starting your AI journey with a specific business unit? Scaling AI across your firm? Our experts are equipped to design a tailored deployment strategy for your business, including key use cases and integrations to ensure success.

Financial Services Page form (#52)