EXPLORE SOLUTIONS

Amelia for Patients

Patient journeys are complex. Take the guesswork out of healthcare with Amelia AI Agents, supporting patients across key moments such as:

  • Managing appointments
  • Refilling prescriptions
  • Paying bills
  • Asking questions about treatments
Talk to an Expert

EXPLORE SOLUTIONS

Amelia for Healthcare Staff

Healthcare employees are stretched to the limit. Deploy an Amelia AI Agent to offload time-consuming or administrative tasks, like:

  • Troubleshooting IT systems
  • Completing HR-related tasks
  • Finding information during live calls
Talk to an Expert
COlappse

WHY SOUNDHOUND AI’S AMELIA?

Trusted, Experienced AI Partner for Healthcare

Backed by a track record of deep industry tenure, AI agents built on the Amelia Platform are tailored to healthcare’s needs and operations.

Explore Use Cases
a man wearing a voice-enabled headset

Transformation without Disruption

While AI represents the next breakthrough in technology, health systems ultimately require a solution that focuses on delivering reliable, proven results. That’s where we come in.

Dedicated Healthcare Team

We understand healthcare. Our team includes healthcare technology leaders, healthcare solution architects, and former EHR directors with decades of experience.

Established System Integrations

The Amelia Platform is interoperable with EHRs like Epic, Meditech, Oracle Cerner, and more, to automate patient and member interactions from end-to-end.

Universal AI Agent Platform

Health systems use the Amelia Platform to create AI agents for patients and employees, leveraging both existing and custom use cases.

50 Years of Experience

We have nearly 50 years of combined experience in delivering proven solutions that fit seamlessly into large, complex organizations.

The Results: Improving Efficiency & Satisfaction

~$4.2M

Saved annually on 1 million inbound patient calls

4.4 / 5

Patient satisfaction score from AI agent interactions

<1 min

Average time-to-resolution for employee help desk requests

AI Agent Use Cases for Healthcare

Rx Refills

Amelia AI Agents fully automate Rx refills — verifying patient identity, checking eligibility, submitting requests to the pharmacy or EHR, and giving status updates.

Bill Pay

Amelia AI Agents retrieve outstanding balances, explain charges, process payments, set up payment plans, and send payment confirmations.

Diagnostic Scheduling

For diagnostic tests, Amelia AI Agents find appointment slots, verify order details, schedule tests, guide patients through questionnaires, and confirm patient preferences.

Financial Clearance

Amelia AI Agents verify insurance coverage, check authorization requirements, estimate costs, and determine eligibility for charity care or financial assistance programs.

What Healthcare Leaders Say About Amelia

MUSC Health

Hyundai logo

“Thanks to Amelia’s integration with Epic, we are able to build and deploy a robust digital assistant that is already having a positive impact on patient access.”

Crystal Broj
MUSC Health
stellantis logo

“Due to the nature of COVID forcing us to be so remote, Amelia turned out to be a huge benefit for us because of the 24/7 nature of availability.”

Michael Muncy
Aveanna Healthcare
Honda logo

“By creating Medi using the Amelia Answers platform, we empower our customers to better understand their medications and ultimately achieve better health outcomes.”

Elena Jiménez Díaz
Teva Pharmaceuticals
KIA electric vehicle with voice AI
KIA logo

“Since deployment, Amelia has made appointment scheduling and other functions a frictionless experience, allowing in-store personnel to concentrate on personalizing each patient and customer visit.”

Shawnna DelHierro
Visionworks of America

Innovation That Drives Healthcare Forward

Let’s Partner to Transform Your Care

Our team is committed to delivering measurable results for your healthcare organization. We’ll work with you from pre-sales through long-term planning to maximize the value of our platform to meet your organization’s goals.

As your trusted AI partner, our process includes:

Discovery

We start by listening to you. What challenges are you facing? What are your priorities for improving patient care and operational efficiency? We’ll collaborate to identify where we can provide the most impact.

From tailored demonstrations to technical requirements, we’ll ensure your team has full transparency into how our platform works.

Together, we’ll analyze how our platform aligns with your objectives to drive outcomes that matter — whether it’s improving patient satisfaction, streamlining workflows, or optimizing costs.

Whether you’re starting with a specific department or scaling across the entire organization, our experts will help you map out the ideal deployment strategy, including key use cases and integrations.

Healthcare Page form (#49)