Healthcare
made effortless.

Discover the conversational AI agent platform that’s as graceful to deploy as it is to experience.

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An abstract, dark purple-toned image showing a network of nodes, including nodes with icons for ChatGPT, Claude, Gemini, Agentic+, and If/Then statements, all connected to each other and to the Amelia conversational AI platform icon. Two text bubbles sit above this connected network. The top bubble contains text from a customer that says, "I need to reschedule my appointment and get an Rx refill..." and has a microphone icon. The bottom bubble says, "Absolutely! I have rescheduled your appointment to 10am on Thursday. Now, please provide the Rx number..." and has the Amelia conversational AI platform icon.

This is the new
conversational AI.

Amelia 7 masters the art of conversation with voice AI, generative AI, and agentic reasoning to deliver experiences your patients and staff never expected from healthcare.

Discover conversational AI that speaks for itself — for your patients, providers, and organization.

Explore Use Cases Get a Demo

Finally, complicated care feels natural.

Amelia’s AI agents were designed to handle even the most difficult conversations.

Advanced Listening

Speak naturally — Amelia AI agents understand you no matter your accent, tempo, or background noise. No scripts. No frustration. Just real conversations.

No more dead ends. Amelia uses generative conversation and autonomous reasoning to converse with you like it’s person-to-person, and adapts on the fly.

You can choose how to interact with Amelia and can even switch between talking and texting — all within the same conversation. Whatever feels natural.

Amelia turns conversations into actions — resetting passwords, processing returns, and more — to enhance customer interactions.

Customize Amelia to match your brand — from designing your AI agent’s tone, voice, and appearance, to putting guardrails around what they do and say.

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See the difference.

Patient access that feels effortless, like a call with a friend.

Demo: Healthcare Session

Elevate Your Contact Center

Let staff do what comes naturally. Amelia does the rest.

Talk to an Expert Explore More

Every conversation should build better care.

MUSC Health

A graphic with a solid blue background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 332k with smaller text below that reads "patient calls handled in first 3 months". The right side shows a large number 4.4/5 with smaller text below that reads "overall patient satisfaction score".
Qualcomm logo

“Thanks to Amelia’s integration with Epic, we are able to build and deploy a robust digital assistant that is already having a positive impact on patient access.”

Chief Digital Transformation Officer
MUSC Health
A graphic with a solid green background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 23% with smaller text below that reads "improvement in call center service levels". The right side shows a large number 80% with smaller text below that reads "of calls answered under 45 seconds".
Allina Health logo

“AI in healthcare must be human-centered, secure, and scalable. Alli [powered by Amelia] checks all three boxes.”

Chief Digital & Information Officer
Allina Health
A graphic with a solid red background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 25.5k with smaller text below that reads "calls handled by Amelia every day." The right side shows a large number 93% with smaller text below that reads "intent recognition rate."

“Since deployment, Amelia has made appointment scheduling and other functions a frictionless experience, allowing in-store personnel to concentrate on personalizing each patient and customer visit, and providing the level of service our customers deserve.”

Former Chief Transformation Officer of Retail Technology
Vision Care Provider
A graphic with a solid green background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 75% with smaller text below that reads "calls handled by Amelia in first week". The right side shows a large number 30k with smaller text below that reads "minutes of employee time saved in one week".
Purple icon of a heart with a heart monitor line through it. The icon is to the left of text that says, "Health & Wellness Solution Provider" in purple font.

As the healthcare company grew, it faced rising costs and greater operational complexity in providing phone-based patient support. To overcome these challenges, the company deployed Amelia, enabling 24/7 omnichannel patient experiences.

Start Your Journey

Allina Health reimagines patient access with Amelia.

To modernize patient service at scale, nonprofit health system, Allina Health, deployed Amelia within its Customer Experience Center — reducing friction, improving service levels, and empowering patients to engage on their own terms.

Read the Case Study
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Amelia isn’t just effortless, it’s endless.

Here are some of healthcare’s favorite use cases.

Complex Appointment Management

For diagnostic tests, Amelia helps patients find appointment slots, verify order details, schedule tests, complete pre-test questionnaires, and confirm their preferences.

Bill Pay

Amelia makes it easy to pay medical bills. Patients interact with Amelia to retrieve outstanding balances, explain charges, process payments, set up payment plans, and more.

Rx Management

Amelia fully handles patient requests for Rx refills — verifying patient identity, checking eligibility, submitting requests to the pharmacy or EHR, and giving status updates.

Financial Clearance

Amelia takes the stress out of getting coverage. Patients simply speak with Amelia to check authorization requirements, estimate costs, and determine eligibility for financial assistance.

Learn about Amelia for employees.

Because your people need service too.

IT Services HR Services

We’ve already built what fits you best.

Explore the building blocks to quickly get your healthcare AI agents up and running.

Pre-Tuned Builds

Amelia comes with customizable AI agent frameworks for healthcare. Quickly build and deploy agents that schedule appointments, provide medication reminders, deliver health information, and more.

Integrations

Interoperable with EHRs like Epic, Meditech, and Oracle Cerner, and integrated with business-critical systems, Amelia takes action on behalf of patients, members, and employees — securely and seamlessly.

Industry Expertise

We understand healthcare. Backed by years of experience working with major health systems and providers, our dedicated team will help you get the most ROI from your AI deployment.

Get Started

We’re built to fit with everything.

Quickly deploy proven AI agent solutions for healthcare.

Our Epic Starter Kit offers a seamless, low-risk solution tailored for health systems.

With our enterprise-ready solution, health systems quickly deploy HIPAA-compliant AI agents that are fully integrated with Epic to automate essential patient use cases from end-to-end.

Ask Our Team
a man wearing a voice-enabled headset

Your frequently asked questions, answered.

After all, answering questions is in Amelia’s DNA.

Amelia is a conversational AI platform, purpose-built to automate front-end interactions between companies and users (i.e. customers and/or employees). Amelia also can be deployed to provide employees with real-time, AI-driven assistance during live interactions with internal and external customers.

You can expect several outcomes from using Amelia, including, but not limited to:

  • Significant efficiency improvement in the contact center
  • Increased call containment and concurrency, even when demand spikes
  • Increased customer satisfaction/net promoter scores
  • Reduced customer churn
  • Revenue growth via automated cross-sell and upsell
  • More productive employees, freed from repetitive tasks

Amelia learns from your data — your website, standard operating procedures, transcripts, product catalogues, etc. — to provide relevant and accurate information to customers and employees. Amelia also integrates with enterprise systems, so the platform can securely and seamlessly receive, update, and send data to and from your existing tools and applications, all while carrying out a natural interaction with your customers or employees.

Amelia tackles areas of enterprise business operations that are often understaffed and overloaded with work, such as the contact center or internal service desk. Most of our enterprise customers deploy Amelia to fill gaps caused by labor shortages, freeing existing staff to take on more valuable work, reducing employee burnout, and improving overall operations and user satisfaction.

Most AI solutions in production today are considered “deterministic,” which means the AI follows pre-set workflows to answer questions and perform tasks. This results in rigid conversations that break when people ask questions that deviate even slightly from what the AI solution has been trained on.

Amelia is different. The platform combines deterministic flows (for repeatable, standardized processes) with generative capabilities (for nuanced requests that require flexible reasoning and problem-solving) to increase containment and reduce escalations to humans. Plus, our platform can orchestrate non-Amelia AI agents and other chatbots to complete tasks, meaning you don’t have to rip and replace your existing AI solution.

It’s understandable that customers are frustrated with today’s chatbots and AI solutions. Most chatbots in production today are considered “deterministic,” meaning they follow pre-set workflows and are therefore rigid and insufficient at handling real-world scenarios. In fact, our proprietary research found that 71% of customers can’t fix their customer service issues without escalating to a human. However, after respondents experienced how Amelia handles complex requests with modern AI, nearly 75% of customers say they would prefer buying from a company with AI agent customer service over a company without it.

Within the Amelia platform, you can set guardrails and restrictions on specific topics and actions that you don’t want your AI agent to respond to. In addition, after training Amelia on a specific process, it will never forget, cut corners, or deviate from what it was trained on, so you can trust that it will provide accurate answers and correctly complete tasks — every time.

For the Amelia platform, “agentic” refers to the autonomous way in which the platform understands, reasons, and resolves user requests. The platform’s agentic capability (which we call “Agentic+”) gives Amelia the autonomy to involve the necessary system integrations, company information, deterministic workflows, AI agents, etc. — all of which you build and/or connect to the platform — to successfully complete a task. For your business, this capability means deployment is easier and faster, and user interactions are more natural and successful.

Amelia uses SoundHound AI’s proprietary automatic speech recognition technology, Polaris, to enable voice-based interactions. Polaris is best-in-class ASR technology, backed by 200+ patents, enabling unparalleled voice understanding and intent recognition — regardless of accents, stutters, and environmental noise. In addition, as Amelia completes an API call or workflow, it will fill the time with verbal cues like, “I’m looking into this for you now,” to deliver a more natural conversational experience.

We understand the importance of aligning your AI agent to your brand. From customized UI to brand-specific jargon and tone-of-voice, you can customize your Amelia AI agent to feel like a natural extension of your company.

The Amelia platform is in compliance with industry standards, including: ISO/IEC 27001, SOC 2 Type II, PCI-DSS 3.2.1, and HIPAA Safeguard Rule.

Make IT service
management more intelligent.

Our Autonomics platform enables the AI-driven, end-to-end automation of IT systems through a single pane of glass. Discover this next evolution of AIOps, moving IT leaders from monitoring to action and prevention.

Explore Autonomics Get a Demo
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Let’s Partner Toward Value

We’re dedicated to driving results for your business. By partnering with you from pre-sales through deployment and long-term planning, we ensure you unlock the full potential of our platform.

We help you get educated and evaluate your opportunity across a number of dimensions, including:

Discovery

We want to hear from you. What are your challenges, and your aspirations for the future? We’ll see where we can help.

We’ll show you what’s under the hood. Catered demos, technical capabilities and requirements, and more.

We help you move your bottom line. Together, we’ll identify where our platform aligns with your needs to drive high-value outcomes.

Whether you start small or large, our expert team will help you identify the optimal deployment – from use cases to integrations.

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