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Amelia is a conversational AI platform, purpose-built to automate front-end interactions between companies and users (i.e. customers and/or employees). Amelia also can be deployed to provide employees with real-time, AI-driven assistance during live interactions with internal and external customers.

You can expect several outcomes from using Amelia, including, but not limited to:

• Significant efficiency improvement in the contact center
• Increased call containment and concurrency, even when demand spikes
• Increased customer satisfaction/net promoter scores
• Reduced customer churn
• Revenue growth via automated cross-sell and upsell
• More productive employees, freed from repetitive tasks

Amelia learns from your data — your website, standard operating procedures, transcripts, product catalogues, etc. — to provide relevant and accurate information to customers and employees. Amelia also integrates with enterprise systems, so the platform can securely and seamlessly receive, update, and send data to and from your existing tools and applications, all while carrying out a natural interaction with your customers or employees.

Amelia tackles areas of enterprise business operations that are often understaffed and overloaded with work, such as the contact center or internal service desk. Most of our enterprise customers deploy Amelia to fill gaps caused by labor shortages, freeing existing staff to take on more valuable work, reducing employee burnout, and improving overall operations and user satisfaction.

Most AI solutions in production today are considered “deterministic,” which means the AI follows pre-set workflows to answer questions and perform tasks. This results in rigid conversations that break when people ask questions that deviate even slightly from what the AI solution has been trained on.

Amelia is different. The platform combines deterministic flows (for repeatable, standardized processes) with generative capabilities (for nuanced requests that require flexible reasoning and problem-solving) to increase containment and reduce escalations to humans. Plus, our platform can orchestrate non-Amelia AI agents and other chatbots to complete tasks, meaning you don’t have to rip and replace your existing AI solution.

It’s understandable that customers are frustrated with today’s chatbots and AI solutions. Most chatbots in production today are considered “deterministic,” meaning they follow pre-set workflows and are therefore rigid and insufficient at handling real-world scenarios. In fact, our proprietary research found that 71% of customers can’t fix their customer service issues without escalating to a human. However, after respondents experienced how Amelia handles complex requests with modern AI, nearly 75% of customers say they would prefer buying from a company with AI agent customer service over a company without it.

Within the Amelia platform, you can set guardrails and restrictions on specific topics and actions that you don’t want your AI agent to respond to. In addition, after training Amelia on a specific process, it will never forget, cut corners, or deviate from what it was trained on, so you can trust that it will provide accurate answers and correctly complete tasks — every time.

For the Amelia platform, “agentic” refers to the autonomous way in which the platform understands, reasons, and resolves user requests. The platform’s agentic capability (which we call “Agentic+”) gives Amelia the autonomy to involve the necessary system integrations, company information, deterministic workflows, AI agents, etc. — all of which you build and/or connect to the platform — to successfully complete a task. For your business, this capability means deployment is easier and faster, and user interactions are more natural and successful.

Amelia uses SoundHound AI’s proprietary automatic speech recognition technology, Polaris, to enable voice-based interactions. Polaris is best-in-class ASR technology, backed by 200+ patents, enabling unparalleled voice understanding and intent recognition — regardless of accents, stutters, and environmental noise. In addition, as Amelia completes an API call or workflow, it will fill the time with verbal cues like, “I’m looking into this for you now,” to deliver a more natural conversational experience.

We understand the importance of aligning your AI agent to your brand. From customized UI to brand-specific jargon and tone-of-voice, you can customize your Amelia AI agent to feel like a natural extension of your company.

The Amelia platform is in compliance with industry standards, including: ISO/IEC 27001, SOC 2 Type II, PCI-DSS 3.2.1, and HIPAA Safeguard Rule.