Our Company
Frost & Sullivan Names SoundHound AI a Leader for Enterprise Conversational AI in Healthcare 2024
AI AGENTS FOR IT SERVICES
Getting IT support shouldn’t feel like another job for your employees. Amelia AI agents make it easy for staff members to find the answers they need and quickly resolve their IT issues.
AI agents draw from IT departments’ existing knowledge bases, websites, and documents to provide useful answers to employee questions.
AI agents manage tasks from end-to-end, transforming self-service for employees and relieving IT staff from high-volume, time-consuming, and repetitive requests.
Say goodbye to long ticketing queues. Amelia AI agents reduce wait times by quickly identifying employees and resolving their IT issues. With our AI agents, your employees – including those in IT – spend less time filling out tickets and more time on strategic initiatives that increase employee satisfaction and grow your business.
In today’s digital world, most employees rely heavily on technology to successfully do their work. For this reason, enterprises must empower staff with immediate and streamlined IT support. Amelia AI agents offload repetitive and time-consuming tasks from overburdened IT departments to help employees get back to work faster.
Companies across numerous industries have experienced measurable business benefits from deploying our AI agents for IT services.
%
For one telecom provider, an Amelia AI agent fully handles 66% of all inbound IT service desk requests
K
An Amelia AI agent delivers end-to-end IT service desk support for a top 10 global IT service provider’s workforce of 130,000 employees
+
For one premier resort, an Amelia AI agent resolves employees’ IT issues and requests across more than 100 applications
Resolves common issues such as password resets, software installs, and VPN setup — no human hand-off required.
Always on via chat, voice, or SMS, providing help after hours for global and remote teams.
Creates, updates, and closes tickets in ServiceNow, BMC, or Jira while guiding users step-by-step.
Taps into monitoring tools to detect outages, run diagnostics, and escalate issues automatically.
We’re dedicated to driving results for your business. By partnering with you from pre-sales through deployment and long-term planning, we ensure you unlock the full potential of our platform.
We help you get educated and evaluate your opportunity across a number of dimensions, including:
We want to hear from you. What are your challenges and your aspirations for the future? We’ll see where we can help.
We’ll show you what’s under the hood. Catered demos, technical capabilities and requirements, and more.
We help you move your bottom line. Together, we’ll identify where our platform aligns with your needs to drive high-value outcomes.
Whether you start small or large, our expert team will help you identify the optimal deployment – from use cases to integrations.
Talk to an Expert
Tell us a little about your organization and what you are looking for. We’ll be in touch.