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AI AGENTS FOR TELECOMMUNICATIONS
As a telecom provider, you are in the business of keeping people connected. With Amelia AI agents, provide 24/7, personalized customer support that scales to match demand.
AI agents use content from telecom companies’ existing knowledge bases, websites, and documents to answer customer and employee questions.
AI agents automate tasks from end-to-end, transforming self-service for telecom customers and offloading time-consuming and repetitive requests from employees.
When it comes to connecting with your telecom customers, our AI agents waste no time. Equipped with out-of-the-box use cases and a robust understanding of telecom-specific tasks and dialog acts, Amelia AI agents are ready to delight customers from day one. Does a customer want to add a new phone line? Or dispute an overage charge? Our AI agents handle these requests from end-to-end.
Your telecom company builds unique offerings for customers by bundling services. Why not build your own AI agent for customer and employee services, as well? The Amelia Platform enables telecom subject matter experts to build and optimize AI agents that are tailored to their company’s unique needs and processes.
When telecom companies partner with us, they experience the power of generative AI in a manner that is reliable and secure. Our generative builder enables telecom subject matter experts to build and optimize AI agents that are tailor-made for their company.
Amelia AI agents seamlessly connect with vital telecom systems, tools, and service providers, including NiCE and UiPath, to enable frictionless customer support.
Telecom companies are no stranger to innovation and change, which is why they need an AI solution that can keep up. Our AI agents learn from every user interaction, escalation, and resolution to continuously improve customer service and operational efficiency.
More than any other industry, telecom providers understand the importance of clear communication. Our AI agents speak more than 100+ languages and are available 24/7 across all voice- and chat-based channels, ensuring every customer receives the help they need.
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An Amelia AI agent handles 4.5 million monthly calls for one of the world’s largest telecom companies
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For one major telecom company, an Amelia AI agent contains 45% of calls into its contact center
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A telecom company deployed an Amelia AI agent to provide multichannel support to its 2 million customers
Amelia AI agents help keep wireless customers connected with lightning-fast support for setting up mobile devices, enabling data roaming, adding a phone line, ordering a new device, and more.
Our AI agents reduce contact center queues by providing internet support without any lag time, helping customers with modem setup, restarting internet gateways, adding new services, resetting internet passwords, and more.
Don’t let long hold times prevent customers from watching their favorite shows and movies. Instead, deploy an Amelia AI agent to help customers manage their TV plans, provide TV box installation support, troubleshoot device errors, and more.
When customers need help installing or upgrading Wi-Fi networks, checking the warranty status of a device, and troubleshooting TVs, laptops, or phones, Amelia AI agents deliver end-to-end resolutions.
We’re dedicated to driving results for your business. By partnering with you from pre-sales through deployment and long-term planning, we ensure you unlock the full potential of our platform.
We help you get educated and evaluate your opportunity across a number of dimensions, including:
We want to hear from you. What are your challenges and your aspirations for the future? We’ll see where we can help.
We’ll show you what’s under the hood. Catered demos, technical capabilities and requirements, and more.
We help you move your bottom line. Together, we’ll identify where our platform aligns with your needs to drive high-value outcomes.
Whether you start small or large, our expert team will help you identify the optimal deployment – from use cases to integrations.
Talk to an Expert
Tell us a little about your organization and what you are looking for. We’ll be in touch.