Our Company
Frost & Sullivan Names SoundHound AI a Leader for Enterprise Conversational AI in Healthcare 2024
AI AGENTS FOR HEALTHCARE
Voice-first AI agents are here to support your patients and staff, so they can focus on what matters most: better health outcomes.
EXPLORE SOLUTIONS
Patient journeys are complex. Take the guesswork out of healthcare with Amelia AI Agents, supporting patients across key moments such as:
EXPLORE SOLUTIONS
Healthcare employees are stretched to the limit. Deploy an Amelia AI Agent to offload time-consuming or administrative tasks, like:
WHY SOUNDHOUND AI’S AMELIA?
Backed by a track record of deep industry tenure, AI agents built on the Amelia Platform are tailored to healthcare’s needs and operations.
While AI represents the next breakthrough in technology, health systems ultimately require a solution that focuses on delivering reliable, proven results. That’s where we come in.
We understand healthcare. Our team includes healthcare technology leaders, healthcare solution architects, and former EHR directors with decades of experience.
The Amelia Platform is interoperable with EHRs like Epic, Meditech, Oracle Cerner, and more, to automate patient and member interactions from end-to-end.
Health systems use the Amelia Platform to create AI agents for patients and employees, leveraging both existing and custom use cases.
We have nearly 50 years of combined experience in delivering proven solutions that fit seamlessly into large, complex organizations.
Saved annually on 1 million inbound patient calls
Patient satisfaction score from AI agent interactions
Average time-to-resolution for employee help desk requests
Amelia AI Agents fully automate Rx refills — verifying patient identity, checking eligibility, submitting requests to the pharmacy or EHR, and giving status updates.
Amelia AI Agents retrieve outstanding balances, explain charges, process payments, set up payment plans, and send payment confirmations.
For diagnostic tests, Amelia AI Agents find appointment slots, verify order details, schedule tests, guide patients through questionnaires, and confirm patient preferences.
Amelia AI Agents verify insurance coverage, check authorization requirements, estimate costs, and determine eligibility for charity care or financial assistance programs.
“Thanks to Amelia’s integration with Epic, we are able to build and deploy a robust digital assistant that is already having a positive impact on patient access.”
Crystal Broj
MUSC Health
“Due to the nature of COVID forcing us to be so remote, Amelia turned out to be a huge benefit for us because of the 24/7 nature of availability.”
Michael Muncy
Aveanna Healthcare
“By creating Medi using the Amelia Answers platform, we empower our customers to better understand their medications and ultimately achieve better health outcomes.”
Elena Jiménez Díaz
Teva Pharmaceuticals
“Since deployment, Amelia has made appointment scheduling and other functions a frictionless experience, allowing in-store personnel to concentrate on personalizing each patient and customer visit.”
Shawnna DelHierro
Visionworks of America
AGENTIC AI
Powered by multi-agent orchestration, the Amelia Platform loops in various AI agents — each with unique skills — to automatically resolve complex, multi-step requests. The result: fewer escalations to humans and faster resolutions.
AUTOMATIC SPEECH RECOGNITION
The Amelia Platform is equipped with SoundHound AI’s proprietary ASR, which enhances the accuracy and speed of voice interactions. This means patients get the answers and support they need faster than ever before.
Security is a top priority. We follow the gold standards of compliance to keep your data — and your patients’ data — safe.
Our team is committed to delivering measurable results for your healthcare organization. We’ll work with you from pre-sales through long-term planning to maximize the value of our platform to meet your organization’s goals.
As your trusted AI partner, our process includes:
We start by listening to you. What challenges are you facing? What are your priorities for improving patient care and operational efficiency? We’ll collaborate to identify where we can provide the most impact.
From tailored demonstrations to technical requirements, we’ll ensure your team has full transparency into how our platform works.
Together, we’ll analyze how our platform aligns with your objectives to drive outcomes that matter — whether it’s improving patient satisfaction, streamlining workflows, or optimizing costs.
Whether you’re starting with a specific department or scaling across the entire organization, our experts will help you map out the ideal deployment strategy, including key use cases and integrations.
Talk to an Expert
Tell us a little about yourself and what you’re looking for. We’ll be in touch.
