Most of the desired applications identified by current users will also require an elevated level of user security, as they can include sensitive information. Privacy concerns will need to be addressed for users who don’t mind if the refrigerator knows they’ve had an extra donut and are happy to discuss a pulled hamstring with a virtual doctor, but don’t want Amazon to have access to that level of personal information.
Custom voice assistants provide a level of compartmentalization of not only knowledge, but also information storage and data retrieval—key to the ultimate success and adoption of voice AI.
Custom commands and domains for voice assistants
The best voice assistants are developed based on user knowledge collected and assembled from actual research. Knowing your customer, their expectations, needs, and desires is the basis of creating exceptional voice experiences. Custom commands and domains can augment available off-the-shelf domains to increase the functionality of your product or improve the potency of your customer service center assistant.
In some instances, the default commands associated with the existing library of domains match your user needs. In other cases, you’ll want to fine-tune those experiences with custom commands that match your users’ likely phrasing or the phrasing necessary to unlock the functionality of your product.
In combination with domains that need no customization, such as the weather, or navigation, custom domains can be developed to address specific blocks of knowledge required by the voice assistant to address the specialized knowledge required to address unique user needs.
Of course, you’ll want these domains to be developed by experts in voice AI and not rely on the “skills” type of domain creation that is available to anyone with a computer and internet access. Creating a conversational interface also requires that custom domains remain proprietary to your brand but still connected to the other domains available to your custom voice assistant.
Make onboarding and education easier with specialized voice assistants
One of the greatest challenges to elevating voice assistants as the first choice for user interfaces is education and onboarding. Frustrated by inaccurate answers, users often default to the simplest commands and revert to other methods of interaction to take care of specific needs.
According to the Adobe study, an average of 63% of users sometimes don’t know where to begin, including those who use voice daily. The percentage is even higher (72%) among those who use voice less frequently.
Custom voice assistants with specialized content knowledge help address the challenges of onboarding and adoption by narrowly defining the use cases available. Think of it as sitting down at a restaurant with a six page menu filled with appetizers, pages of entrees based on pasta, chicken, beef, and vegetarian options, soups and salads, and a variety of sides and desserts. The choices become so overwhelming, making a decision is nearly impossible.