ANALYST REPORT

SoundHound AI Rated Exemplary in the 2026 ISG Buyers Guide™ for Conversational AI Emerging Providers

ISG evaluated 10 emerging conversational AI providers across Product Experience and Customer Experience. SoundHound AI was named a Leader in every category assessed.

We believe our recognition as a Leader across all categories demonstrates the strength of our conversational AI platform, as the categories reflect the breadth and depth of what enterprises should expect from their provider:

• Product Experience speaks to the capability and function of a platform across every stage of its lifecycle, including onboarding, configuration, operations, usage, and maintenance
• Customer Experience evaluates a provider’s commitment and value to the provider-customer relationship, including viability, onboarding, and support, in addition to total cost of ownership and ROI

Our overall Exemplary rating places us among the top providers for both Product and Customer Experience, underscoring what we believe sets SoundHound AI apart in a crowded market.

Download the report to see how ISG evaluated the emerging conversational AI landscape and what it means for enterprises selecting a provider today.