Embedded voice assistants could allow healthcare workers to take notes and operate machinery hands-free. In the operating room, essential elements, such as adjusting lighting, tilting the table, adjusting suction and irrigation devices, and taking photos of the procedure could all be performed via voice. Surgeons’ preferences could even be preset and activated through speaker ID technology.
Other equipment, such as x-rays, MRI machines, and CT scanners, could be operated through voice assistants as well, allowing workers to have their hands free to perform other essential tasks. By adding cloud connectivity, photos, notes, and patient information could be stored securely in the cloud for later reference.
Hygiene and safety are as important as ever in the healthcare industry, and voice AI technology could create a safer environment for patients and workers. Healthcare companies looking to provide great patient experiences and productive, satisfied employees can consider the benefits of embedded voice AI technology.
Voice AI for better hygiene in hospitality
The hospitality industry prides itself on exceptional visitor experiences, hygienic stays, and personalized visits. The COVID-19 pandemic resulted in setbacks for hotels, planes, and, especially, cruise ships, but with the help of voice AI technology, guests can be reassured of hygienic and safety measures while experiencing the best in convenience, luxury, and personalization.
With the help of voice AI technology, guests can be reassured of hygienic and safety measures while experiencing the best in convenience, luxury, and personalization.
In hotels, touchless control of lights, curtains, door locks, TVs, and other entertainment devices can allow guests to avoid high-contact surfaces while achieving their tasks with more speed and efficiency. A voice-enabled smart TV with access to the cloud can also answer questions about the weather, local points of interest, reservations, and room service.
Stays can also be personalized with preferences set for extra towels, blankets, pillows, room temperature, room service, or a variety of other needs. For increased privacy, information in embedded voice assistants can be stored locally without being uploaded to the cloud, and guests could also have the option to delete the cache before leaving.
For cruise ships, custom content domains could be created for on-ship events or for passengers to book excursions or search for on-ship amenities. With no access to the internet while at sea, edge voice assistants are an especially relevant option, where ships could then connect to a local network once at port.
Hybrid voice user interfaces in QSRs
QSRs provide great customer service when they’re fast, efficient, accurate, and hygienic. Voice assistants can improve all of these aspects by taking orders and freeing up staff to focus on meal prep and other essential tasks. QSRs have many opportunities to use voice AI to improve their customer experiences. Voice assistants can take orders through many devices, including:
- Phone ordering systems
Already, companies like Mastercard are taking advantage of voice-enabled drive-thrus to great success, increasing order accuracy and speed. Voice-enabled kiosks are a wonderful way to increase hygiene and allow customers to ask for what they want naturally and conversationally, even if they don’t know where it is on the menu.