Another major concern for data privacy in transcriptions is the environment in which the data is being stored and transmitted. If the data is being stored in a shared environment, there is a much greater chance that the data could be hacked and leaked. For the best data privacy, storage needs to be in a dedicated, isolated environment. Also, companies need to consider if the data is being properly encrypted at every level; otherwise, it could be intercepted.
Some transcription services may also store the audio files for long after the transcription has been completed, sparking concerns over whether or not speakers could be identified solely on their voiceprint. While standard practice is to destroy the files within 3 years, it wouldn’t take that long for the data to be leaked or intercepted if it’s not being properly stored or encrypted.
How ASR solutions protect data privacy for transcriptions
When considering transcription services, companies should consider these essential questions around data privacy:
- Are the files properly encrypted?
- Can any voices be identified?
- Will the transcription vendor keep the voice data?
- What’s being done to change the identity of the voice?
- Who is seeing the data?
- If a person is in the loop, where are they based, and what are the data privacy laws?
- Is personally identifiable information being redacted?
When answered from the perspective of traditional transcription services, the responses would reveal serious concerns about data privacy. In contrast, advanced ASR technology addresses each of these areas with solutions that deliver greater safety of personally identifiable information.
Voice-enabled transcription services eliminate the privacy concerns around traditional transcription methods by properly encrypting the files in dedicated environments, ensuring no humans see the data, and using voice morphing to mask the identities of the speakers.