Conversational AI
made effortless.

The conversational AI agent platform that’s as graceful to deploy as it is to experience.

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Say Hello to Amelia 7

This is the new
conversational AI.

Amelia 7 masters the art of conversation with voice AI, generative AI, and agentic reasoning to deliver experiences you’ve never had before.

Discover conversational AI that speaks for itself — for your customers, employees, and business.

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Finally, complex interactions feel natural.

Amelia’s AI agents were designed to handle even the most difficult conversations.

Advanced Listening

Speak naturally — with SoundHound’s leading voice recognition, our AI agents understand you no matter your accent, tempo, or background noise. No scripts. No frustration. Just real conversations.

No more dead ends. Amelia uses generative conversation and autonomous reasoning to converse with you like it’s person-to-person, and adapts on the fly.

You can choose how to interact with Amelia and can even switch between talking and texting — all within the same conversation. Whatever feels natural.

Amelia turns conversations into actions — resetting passwords, processing returns, and more — to enhance customer interactions.

Customize Amelia to match your brand — from designing your AI agent’s tone, voice, and appearance, to putting guardrails around what they do and say.

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See the difference: in every industry, domain, and moment.

Demo: Retail Banking Session

Make personal banking feel like a call with a friend.

Demo: Auto Repair Session

Make scheduling an oil change as easy as conversation.

Demo: Healthcare Session

Make patient access feel effortless, like a call with a friend.

Demo: Hospitality Session

Deliver guest interactions that enhance the travel experience.

Demo: Insurance Session

Make filing an insurance claim as easy as conversation.

Demo: Telecom Session

Deliver customer service that feels like talking to a friend.
Schedule a Live Demo

Every conversation should move you forward.

Resorts World Las Vegas

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Hyundai logo

“Being able to take care of those easy requests through our digital concierge opens up our ability to be able to take care of our guests who truly have the most complicated situations that need a person to take care of. And I think that’s what’s really important for luxury properties who might be a little nervous about implementing AI into their businesses.”

VP of Operations
Resorts World Las Vegas
A graphic with a solid green background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 1M+ with smaller text below that reads "end users supported." The right side shows a large number 5+ with smaller text below that reads "languages, for multilingual service."
Qualcomm logo

“NOA [powered by Amelia] offers clients a new personalized experience, enabling them to access information and services, when and where they need them.”

Head of Digital Transformation
BNP Paribas Securities Services
A graphic with a solid blue background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 4.5M+ with smaller text below that reads "calls handled by Amelia every month." The right side shows a large number 44% with smaller text below that reads "reduction in customer abandonment rates."
Logo that says Telefónica in blue font, to the right of a blue T shape made out of circles. On a transparent background.

“We discovered that the main catalyst for our digital transformation would be to focus on customer-facing processes. We wanted to be 24/7, anytime, anywhere, transparent, and personalized.”

Global Contact Center Director
Telefónica Peru

A graphic with a solid light green background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 23% with smaller text below that reads "improvement in call center service levels." The right side shows a large number 80% with smaller text below that reads "of calls answered under 45 seconds."
Snap Inc. logo

“Alli [powered by Amelia] is an extension of our team, and we’re excited to have her on board to streamline operations, reduce wait times, and deliver a faster, more seamless experience for our patients.”

Chief Digital & Information Officer
Allina Health
A graphic with a solid dark blue background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 18%+ with smaller text below that reads "improvement in employee productivity". The right side shows a large number 100k with smaller text below that reads "interactions handled by Amelia in 2024".
Snap Inc. logo

“There has even been a perceptible improvement in workplace atmosphere – and all while our customer queries continue to be handled seamlessly. This is a textbook case of AI being deployed efficiently and delivering great value to the business it serves.”

CEO
Apivia Courtage
A graphic with a solid red background and white text that displays two customer outcome metrics side-by-side, separated by a thin white vertical line. The metrics reflect outcomes of the Amelia conversational AI platform. The left side shows a large number 25.5k with smaller text below that reads "calls handled by Amelia every day." The right side shows a large number 93% with smaller text below that reads "intent recognition rate."
Pandora logo

“Since deployment, Amelia has made appointment scheduling and other functions a frictionless experience, allowing in-store personnel to concentrate on personalizing each patient and customer visit, and providing the level of service our customers deserve.”

Former Chief Transformation Officer of Retail Technology
Vision Care Provider
Start Your Journey

Interaction is limitless. Find what’s right for you.

For every level of industry and function regulation, we speak your language.

Industry

Healthcare

Unlock your staff for better care. Amelia guides patients seamlessly from first contact to follow‑up and education — keeping them engaged and delivering better outcomes.

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Industry

Banking & Finance

Amelia balances AI-driven customer and employee interactions in finance with proven guardrails — delivering instant answers, resolutions, and automations.

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Domain

Customer Service

Amelia augments your contact center, offloading high‑volume requests to AI agents and coaching reps in real time when calls are escalated for a human touch.

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Industry

Retail

Amelia helps create lifelong customers by supporting every stage in the buyers’ journey — from education to purchase to personalized recommendations.

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Industry

Travel & Hospitality

Every step of your guest journey matters. With Amelia, deliver 5-star guest experiences at scale — in any languages, on any channel, at any time.

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Industry

Telecommunications

Reduce customer churn with an AI agent that’s available around-the-clock to provide immediate resolutions to both common and complex customer requests.

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Industry

Utilities

When demand spikes, Amelia can scale to provide hundreds of thousands of customers with compliant, personalized support — at the same time.

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Industry

Insurance

With Amelia, insurers can enhance their policyholder experience with secure, personalized, 24/7 support, all while keeping operating costs low.

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Domain

IT Services

Don’t let long ticket queues get in the way of workforce productivity. Amelia resolves common, high-volume IT service desk requests automatically — without the wait.

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Domain

HR Services

Amelia helps employees with common HR-related questions — from time off to benefits coverage — allowing HR teams to focus on higher-value tasks and projects.

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Amelia for Contact Centers

Let staff do what comes naturally. Amelia does the rest.

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Every platform feature made masterfully simple.

Explore everything inside Amelia 7.

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a 3D graph showing increase in revenue

AI Agents

AI Agents is your workspace for designing, testing, and deploying conversational agents who take action. Our Agentic+ framework orchestrates agents through advanced LLM‑driven reasoning.

Answers is the central hub to unify your enterprise knowledge and fine tune AI responses. Powered by RAG and advanced LLMs, this rich tool delivers precise, context‑aware responses every time.

Contact Center is the command hub for every AI‑escalated hand‑off. Configure escalation teams and queues, monitor live conversations, and equip reps with response templates — all in one place.

Agent Console gives every rep a real‑time AI copilot to deliver the best customer result — surfacing insights, suggestions, and next‑best actions right inside the live conversation.

Learning turns every conversation into a feedback loop for rapid improvement. Track intent and resolution rates, pinpoint friction, and refine AI‑generated escalation flows within one dashboard.

Analytics illuminates each interaction — AI or human — so you can optimize with confidence. Replay full conversation flows, track NPS factors, and gauge answer accuracy for a deeper QA.

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We’re built to fit with everything.

The possibility of GenAI meets the needs of Enterprise.

Answer Guardrails

Our conversational AI agents enable trustworthy, context-aware interactions, blending seamless self-service with enterprise-grade security and smooth escalation to human agents.

Hallucination Control

Our AI agents are grounded in data from your systems — never guessing. Layered guardrails, confidence checks, safe fallbacks, and human escalation keep responses trustworthy at scale.

Top-Grade Security

Built for regulated industries, our platform is continuously verified through independent testing for rigor across all certifications and standards.

Systems Agnostic

We’re systems agnostic by design, with an ever-growing integrations library that connects across your existing stack. Everything is fully customizable and fits your needs.

Your frequently asked questions, answered.

After all, answering questions is in Amelia’s DNA.

Amelia is a conversational AI platform, purpose-built to automate front-end interactions between companies and users (i.e. customers and/or employees). Amelia also can be deployed to provide employees with real-time, AI-driven assistance during live interactions with internal and external customers.

You can expect several outcomes from using Amelia, including, but not limited to:

  • Significant efficiency improvement in the contact center
  • Increased call containment and concurrency, even when demand spikes
  • Increased customer satisfaction/net promoter scores
  • Reduced customer churn
  • Revenue growth via automated cross-sell and upsell
  • More productive employees, freed from repetitive tasks

Amelia learns from your data — your website, standard operating procedures, transcripts, product catalogues, etc. — to provide relevant and accurate information to customers and employees. Amelia also integrates with enterprise systems, so the platform can securely and seamlessly receive, update, and send data to and from your existing tools and applications, all while carrying out a natural interaction with your customers or employees.

Amelia tackles areas of enterprise business operations that are often understaffed and overloaded with work, such as the contact center or internal service desk. Most of our enterprise customers deploy Amelia to fill gaps caused by labor shortages, freeing existing staff to take on more valuable work, reducing employee burnout, and improving overall operations and user satisfaction.

Most AI solutions in production today are considered “deterministic,” which means the AI follows pre-set workflows to answer questions and perform tasks. This results in rigid conversations that break when people ask questions that deviate even slightly from what the AI solution has been trained on.

Amelia is different. The platform combines deterministic flows (for repeatable, standardized processes) with generative capabilities (for nuanced requests that require flexible reasoning and problem-solving) to increase containment and reduce escalations to humans. Plus, our platform can orchestrate non-Amelia AI agents and other chatbots to complete tasks, meaning you don’t have to rip and replace your existing AI solution.

It’s understandable that customers are frustrated with today’s chatbots and AI solutions. Most chatbots in production today are considered “deterministic,” meaning they follow pre-set workflows and are therefore rigid and insufficient at handling real-world scenarios. In fact, our proprietary research found that 71% of customers can’t fix their customer service issues without escalating to a human. However, after respondents experienced how Amelia handles complex requests with modern AI, nearly 75% of customers say they would prefer buying from a company with AI agent customer service over a company without it.

Within the Amelia platform, you can set guardrails and restrictions on specific topics and actions that you don’t want your AI agent to respond to. In addition, after training Amelia on a specific process, it will never forget, cut corners, or deviate from what it was trained on, so you can trust that it will provide accurate answers and correctly complete tasks — every time.

For the Amelia platform, “agentic” refers to the autonomous way in which the platform understands, reasons, and resolves user requests. The platform’s agentic capability (which we call “Agentic+”) gives Amelia the autonomy to involve the necessary system integrations, company information, deterministic workflows, AI agents, etc. — all of which you build and/or connect to the platform — to successfully complete a task. For your business, this capability means deployment is easier and faster, and user interactions are more natural and successful.

Amelia uses SoundHound AI’s proprietary automatic speech recognition technology, Polaris, to enable voice-based interactions. Polaris is best-in-class ASR technology, backed by 200+ patents, enabling unparalleled voice understanding and intent recognition — regardless of accents, stutters, and environmental noise. In addition, as Amelia completes an API call or workflow, it will fill the time with verbal cues like, “I’m looking into this for you now,” to deliver a more natural conversational experience.

We understand the importance of aligning your AI agent to your brand. From customized UI to brand-specific jargon and tone-of-voice, you can customize your Amelia AI agent to feel like a natural extension of your company.

The Amelia platform is in compliance with industry standards, including: ISO/IEC 27001, SOC 2 Type II, PCI-DSS 3.2.1, and HIPAA Safeguard Rule.

We Partner Towards Value

We’re dedicated to driving results for your business. By partnering with you from pre-sales through deployment and long-term planning. we ensure you unlock the full potential of our platform.

We help you get educated and evaluate your opportunity across a number of dimensions, including:

Discovery

We want to hear from you. What are your challenges, and your aspirations for the future? We’ll see where we can help.

We’ll show you what’s under the hood. Catered demos, technical capabilities and requirements, and more.

We help you move your bottom line. Together, we’ll identify where our platform aligns with your needs to drive high-value outcomes.

Whether you start small or large, our expert team will help you identify the optimal deployment – from use cases to integrations.

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