Voice assistants can also be programmed to anticipate users’ needs and provide helpful suggestions or information based on user history, relevance, and context. For instance, if the user asks for the weather or news nearly every day, have your voice assistant suggest those domains more frequently when prompted. Through this design, you can establish a proper relationship between your interface and the user. The voice assistant understands what the user wants and is able to adapt to those desires, creating a shared hub of memory and conversations.
However, it’s vital to note that while intelligence is important, focusing on the user and considering the appropriate level of intelligence will lead to better voice interface design and ultimately, better user experiences and long-term engagement.
For instance, some users may not be comfortable interacting with an AI that is smarter than they are, while others might be impressed by the speed and accuracy of calculations. Once again, user testing and research are the keys to understanding the appropriate level of apparent intelligence to give your voice assistant.
Build empathy between your voice assistant and customers
As we are all aware, when creating friendships or simply interacting with the other people in our lives, empathy and kindness are essential to civility and getting along. If you want your customers to create an attachment to your voice assistant and to enjoy their interactions, consider the importance of empathy and tone.
A general tone of positivity and affirmation goes a long way in keeping users engaged. If your customers have developed a positive bond with your voice assistant, they are more likely to be patient and forgiving if it makes a mistake.