For many restaurants, the going has been tough for a while now. Starting with the pandemic, they’ve seen persistent labor shortages, supply chain challenges, and a rising demand for fast, convenient, and low-touch service. The growth in take-out services has prompted more restaurants to partner with delivery services—a solution that comes with a hefty price tag.
Unwilling to pay additional delivery fees and higher food prices, many consumers still prefer to call in their food orders on the phone. Automating that experience with an AI-powered phone assistant is revolutionizing the quick service and fast-casual restaurant industry and may soon see more entry into restaurants that offer both sit-down service and to-go ordering.
According to PYMNTS.com, 67% of QSR’s orders come from phone or digital orders, making it the primary source of revenue for restaurants. Just as QSRs should place time and importance on their website and mobile apps, phone orders need equal effort and love to showcase the service, speed, and efficiency that your customers expect whenever they call in.
An increase in labor shortages in the restaurant industry has left many QSRs having to choose between serving customers in-store or answering the phone—a choice no restaurant should have to make. Conversational AI phone ordering systems are like an additional employee who can answer the phone at any time and take multiple calls at once, creating satisfied customers and delivering value to the business.
Voice AI solutions for restaurant phone ordering
When the entire phone ordering process is handled by a voice assistant, restaurant owners are able to spend less time hiring and training staff, calming frustrated customers, and missing out on sales because no one is available to answer the phone during peak times. For customers, gone are the days of having to endure long hold times, waiting in line, and being misunderstood.
Voice AI-powered phone ordering systems offer the following 5 key benefits:
- Maximize sales and take more orders
- Provide better and more consistent customer service
- Improve employee efficiency
- Easy and simple setup
- Eliminate hold time
SoundHound and Square partner for voice AI phone ordering systems
SoundHound and Square are partnering for a first-of-its-kind service that will allow restaurants to automate the phone ordering process. SoundHound and Square, the globally trusted software, payments, and hardware company, are partnering to integrate SoundHound’s conversational AI phone ordering automation with Square’s point-of-sale (POS) systems.
When a customer calls into a restaurant to place an order, the SoundHound for Restaurants™ voice assistant immediately answers the call, takes the caller’s order, accepts modifications, and sends a confirmation to complete the payment. Callers can ask for what they want through a natural language interface powered by SoundHound’s advanced conversational AI technology.
Seamless integration and a simple four-step setup make SoundHound for Restaurants ideal for restaurant owners looking for cost-effective ways to handle the recent trends of increasing consumer demand for take-out orders and the impact of labor shortages. SoundHound’s voice assistant answers every call—even during peak hours—eliminating the busy signal, taking multiple orders simultaneously, and seamlessly processing the order and payment through Square’s POS system.