Ordering on the Chipotle app or at the Krispy Kreme drive-through? You might be talking to AI.

Customers placing an order at a Krispy Kreme or White Castle drive-through, or on the Chipotle app, might find that artificial intelligence is on the receiving end. In the latest addition to AI-assisted customer service, SoundHound AI Inc. is deploying a voice-based assistant for a fast-food industry that is redefining the to-go experience.