Celent Retail Banking 2024 Report

SoundHound AI: A Luminary in Celent Retail Banking Intelligent Virtual Assistant Platforms Report, 2024

Once the exclusive domain of large enterprises, intelligent virtual assistants (IVA) based on conversational AI are quickly moving down market in retail banking.

For this analysis, Celent evaluated and rigorously compared several retail banking IVA platforms based on a detailed RFI, solution demos, and customer feedback. Among the evaluated vendors, SoundHound AI’s Amelia platform received the XCelent Advanced Technology Award and was recognized as a Luminary.

Download the report today to gain a deeper understanding of the competitive landscape and discover insights that will assist you in defining your retail bank’s IVA platform requirements.