Can Fast-Food Drive-Thru AI Become Mainstream?

Meanwhile, White Castle believes its AI voice-recognition technology surpasses human accuracy. White Castle has implemented SoundHound’s AI voice system in 15 of its restaurants for drive-thru orders, aiming to enhance accuracy and efficiency while reducing staff pressure and customer rush. The technology, which White Castle plans to expand to over 100 locations by year-end, allows customers to place orders via an AI named Julia. Despite concerns about AI reliability and its impact on jobs, White Castle reports that the system has not reduced staff hours but rather allows employees to focus on food preparation and customer service.