FINALISTS NAMED FOR 2023 AUTOMATION & SELF-SERVICE AWARDS

Best Use of AI Dynamic Interaction Submitted by SoundHound SoundHound Dynamic Interaction enables conversational AI for human-computer interaction by not only recognizing and understanding speech, but also responding and acting in real-time. The consumer interface for drive-thrus, kiosks and any customer service device with a screen enables instant, continuous audiovisual feedback in response to both verbal and touch commands. In customer service settings such as ordering food at a restaurant users don’t have to speak in a slow or unnatural way to be understood. They can communicate just as if they were talking to a human and receive instant responses. They can also customize and edit a food order “live” verbally, by touch or using both interchangeably. The system can ignore off-topic speech, make proactive suggestions to the user and help decide when to use audio or visual output. Beyond restaurants, the tool can be adapted for a variety of products and services.