SoundHound AI Unveils Next-Generation AI Platform for Restaurants, Enhancing Dynamic Drive-Thru with Omnichannel Ordering

Company’s AI-Powered Solutions Elevate Customer Experience and Maximize Revenue with Seamless Ordering Across Drive-Thru, Including Call-to-Order, Text-to-Order, Scan-to-Order, and In-Car Voice Ordering

Santa Clara, CA, February 25, 2025 – SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced the next generation of its voice AI-powered platform for restaurants, enhancing its Dynamic Drive-Thru solution’s accuracy, speed, and adding seamless omnichannel ordering. Now, restaurants can extend their AI automation beyond the drive-thru to include Call-to-Order, Text-to-Order, Scan-to-Order, and In-Car Voice Ordering.

With a majority of quick-service restaurant (QSR) transactions occurring at the drive-thru, speed and accuracy are imperative. Slow service and order errors can reduce sales and damage customer loyalty. SoundHound’s Dynamic Drive-Thru delivers a solution with:

• Polaris™ Advanced Speech Recognition Model: SoundHound’s multimodal, multilingual foundation model, that delivers unmatched accuracy and automates drive-thrus to offload staff pressure and increase order throughput.
• Omnichannel AI-Powered Ordering: Extending AI-powered automation beyond the drive-thru to Call-to-Order, Text-to-Order, Scan-to-Order, In-Car Voice Ordering, and kiosks, delivering a unified, efficient, and seamless ordering experience across all channels.
• Fully Autonomous Voice Generative AI: SoundHound’s end-to-end voice AI sets the industry standard for accuracy, powered by proprietary technology that operates entirely without a human in the loop. Every order is processed with confidence, with backup support available when necessary for escalations.
• AI-Driven Upselling: Increases ticket sizes and maximizes revenue by offering upsells 100% of the time, far exceeding traditional ordering experiences where upselling happens just 42% of the time.
• Smart Lane Technology: Enables pre-ordering via call, text, or scan before customers reach the window, reducing wait times, increasing throughput, and optimizing revenue.
• Advanced Analytics & Insights: Provides real-time data and voice insights provide actionable data to optimize performance and improve customer interactions.
• Multilingual Support: Serves a diverse customer base with AI-driven language adaptability.

SoundHound transforms restaurant operations at scale, powering well over 10,000 locations with its industry-leading voice and conversational AI technology. From drive-thru to phone ordering, the company is integrated into the operations of top restaurant brands, including Chipotle, Church’s Texas Chicken, Jersey Mike’s, and White Castle. Backed by millions of hours of proprietary voice data and an annual query run rate in the billions, SoundHound delivers unmatched accuracy, automation, and scalability, making it the leading AI provider for restaurants.

“AI in restaurants is no longer optional – it’s the new standard. The future is omnichannel, and our advanced platform gives restaurants the flexibility to integrate automation across every customer touchpoint,” said James Hom, Chief Product Officer at SoundHound AI. “With over two decades of AI expertise and data, SoundHound has developed the most advanced and comprehensive solution that not only works for the drive-thru but seamlessly integrates across all ordering channels.”

SoundHound continues to pioneer innovation across industries. At CES 2025, the company unveiled the-first ever in-vehicle voice commerce ecosystem. This advanced technology now allows drivers and passengers to place a food order for takeout, make payments seamlessly, and then navigate to the nearest pick-up location, all directly from a car’s infotainment system completely hands-free.

To learn more about restaurant solutions from SoundHound AI, visit: www.soundhound.com.

About SoundHound AI
SoundHound (Nasdaq: SOUN), a global leader in conversational intelligence, offers voice and conversational AI solutions that let businesses offer incredible experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants via groundbreaking AI-driven products like Smart Answering, Smart Ordering, Dynamic Drive-Thru, and Amelia AI Agents. Along with SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, SoundHound powers millions of products and services, and processes billions of interactions each year for world class businesses.

Media Contact

Gianna Arantes
201-815-9852
[email protected]

SANTA CLARA, Calif., March 18, 2024 – SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced an innovative in-vehicle voice assistant that uses a large language model (LLM) completely on the edge while running on the NVIDIA DRIVE platform.

https://www.youtube.com/watch?v=2nc-FeIOv7U

https://www.youtube.com/watch?v=2nc-FeIOv7U

This marks a new chapter for generative AI, proving that the powerful technology can still deliver optimal results in the absence of cloud connectivity. SoundHound’s work with NVIDIA will allow it to significantly expand the number of places and situations that generative AI can be deployed.

NVIDIA DRIVE will enable SoundHound Chat AI – a breakthrough in-vehicle voice platform that combines both real-time and generative AI capabilities – to provide responses even when there is no connectivity.

Among a range of use cases, the new solution will let drivers access SoundHound Vehicle Intelligence, a product that instantly delivers information directly from the car manual and other relevant data sources using natural speech.

Vehicle Intelligence understands a verbal request and seamlessly provides answers – including settings, safety, troubleshooting, and vehicle maintenance – without the need for a cumbersome physical document. Examples include:

• “I see a flashing light that looks like a car battery and I’m not sure what that means?”
• “What does the ‘auto hold’ button do?”
• "How do I use that feature that lets me drive hands-free safely?"

In addition to Vehicle Intelligence, users can ask more general questions that can help drivers plan a trip or a vacation, such as:

• “Where are the best locations to take photographs on the Pacific Coastal Highway?”
• “Which wineries offer riesling in Carmel Valley?”
• “What kinds of dishes count as Californian cuisine?”

This cutting-edge technology opens up huge opportunities for automakers looking to give drivers rapid voice-enabled access to LLM capabilities with the added benefit of greater privacy, flexibility, and lower operating costs.

“Together with NVIDIA, we’re marrying the incredible capabilities of generative AI with all the advantages of edge computing,” said Mike Zagorsek, COO of SoundHound AI. “The net result is a fast and private voice experience with seamless results. And with this new level of adaptability, the possibilities are endless.”

“We’re working with innovative partners like SoundHound to bring generative AI and accelerated compute into the car – enhancing the occupant experience and bringing greater safety behind the wheel,” said Rishi Dhall, Vice President of Automotive at NVIDIA. “SoundHound’s in-vehicle voice interface, powered by NVIDIA DRIVE, can provide drivers with fast, accurate information, even when there’s no connection.”

SoundHound AI offers a selection of on-device edge voice solutions that allow automakers to grant their end-users greater levels of privacy by keeping data stored locally.

Learn more about automotive solutions from SoundHound AI.

About SoundHound AI

SoundHound (Nasdaq: SOUN), a global leader in conversational intelligence, offers voice AI solutions that let businesses offer incredible conversational experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators across automotive, TV, and IoT, and to customer service industries via groundbreaking AI-driven products like Smart Answering, Smart Ordering, and Dynamic Interaction™, a real-time, multimodal customer service interface. Along with SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, SoundHound powers millions of products and services, and processes billions of interactions each year for world class businesses.

Media Contact:
Fiona McEvoy
415 610-6590
[email protected]