Square Adds Conversational AI to Messaging Platform

Square’s conversational suggestions follow its push into conversational AI on phones with SoundHound. Square integrated its payment service SoundHound’s phone-based voice assistant for restaurants, SoundHound for Restaurants. The voice AI performs as a digital waiter for restaurants, answering calls for pick-up or delivery. Restaurant owners sync their menu and the appropriate phone number with the voice assistant, who answers every call so there’s no need for a customer to be put on hold.