3x Faster Food Ordering With Voice AI vs. Touch-Based Mobile Apps (Video Comparison)

The mobile app food ordering revolution promised convenience, but delivered complexity.

Your customers spend valuable minutes navigating nested menus, hunting for modification options, and meticulously building their orders item by item. It's a familiar pain point that's costing more than just time – it's negatively impacting order completion rates and customer satisfaction.

What if we told you there was a better way, that your restaurant could create a food ordering experience that combines the convenience of a mobile app with the speed of conversation?

Say hello to SoundHound’s Smart Ordering voice AI solution.

Smart Ordering can handle 100% of a restaurant’s orders and automatically process them using pre-built integrations with major POS systems like Square, Toast, Oracle, and Olo.

To highlight the differences between food ordering with SoundHound’s voice AI versus a traditional touch-based mobile app, we put together this side-by-side video comparison:

As the video demonstrates, Smart Ordering successfully processes food orders nearly three times faster than the mobile app.

SoundHound’s cutting-edge Speech-to-Meaning® and Deep Meaning Understanding® technology enables Smart Ordering virtual assistants to understand and react to natural language faster than any other virtual assistant on the market.

By comprehending and responding to customers’ orders as fast as a human, Smart Ordering helps restaurants drastically reduce customer frustration and abandoned orders.

Voice AI boosts order accuracy

Errors also can easily occur when customers have to navigate through nested menus in a mobile app. This is especially true if customers change their mind and need to make modifications.

In comparison, our Smart Ordering AI-powered assistants:

• Seamlessly handle complex orders
• Accurately capture customers’ order modifications and changes
• Repeat orders back to customers to ensure accuracy

Gain a competitive advantage with voice AI for food ordering

Today’s customers expect easy, fast, and reliable self-service experiences. This is especially true of younger consumers.

Keeping up with evolving customer service expectations is vital to a restaurant’s success. No matter how good your food is, customers aren’t afraid to take their business elsewhere if it means having a better customer experience.

By deploying AI solutions like Smart Ordering, restaurants gain the competitive edge they need to drive long-term customer loyalty and business growth, because:

1. Overall customer satisfaction skyrockets when customers can order food quickly and trust that it will be correct.
2. Sales and revenue increase when restaurants can take more orders, reduce food order errors, and upsell on 100% of interactions.

Get started with voice AI for restaurants

The speed and accuracy benefits of our AI technology apply to all voice ordering channels, including restaurant drive-thrus, kiosks, and more. Check out our Restaurants page to explore our offerings and get in touch with us today for a personalized discussion on how we can help your business.

Sarah Stoyanov is the Content Writer at SoundHound AI. She has experience writing about how AI transforms customer and employee experiences across numerous industries, including financial services, healthcare, travel, retail, restaurants, and more.