Voice AI Blog

The QSR industry was estimated to be worth $239 billion in 2020, and that number is expected to grow as restaurants and fast-food chains begin to reopen following the pandemic. Technological innovations are at the forefront of such large-scale industries and QSRs are no exception. They are serving up voice assistants on their mobile apps, kiosks, and drive-thrus to make it easier than ever for customers to order their favorite meals.

AI technology can help restaurants save money by automating tasks. Automation can help free up labor resources, which can then be used for other tasks or redeployed elsewhere in the business. In addition, automating tasks can help improve accuracy and consistency in task execution.

With AI (artificial intelligence) technology, customers can order food through voice assistants. This solution is already taking off, with major restaurant chains using AI ordering in their apps.

Instead of the typical two-step process used by many transcription vendors, SoundHound’s Intelligent Transcription accomplishes both of these tasks in one step simultaneously (see diagram)— recognizing speech through automatic speed recognition (ASR), then creating meaning through natural language understanding (NLU). This delivers faster, more accurate results and also lets SoundHound voice assistants go beyond sounds and words to better understand meaning and intent of human speech.

Chatbots are largely rule-based, scripted programs, whereas Conversational AI uses natural language understanding to provide a more human-like interaction.